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17 Aug 2020

DE&S Postal and Mail Operator

Defence Equipment and Support – Posted by Defence Equipment and Support Catterick Garrison, England, United Kingdom

Job Description


£16,777 – £18,000 per annum (plus benefits).


Join an integral part of the UK’s Defence and play your part in the procurement and in-service support of all our armed forces’ equipment, from fighter jets, armoured vehicles, submarines and aircraft carriers, to clothing, food, and ammunition. If you have the pride, passion and commitment to be part of an exciting organisation at the forefront of supporting our country’s armed forces deliver on operations at home and abroad, then apply online now!

Job description

For centuries, our Armed Forces have managed an in-house postal service, delivering mail across our military history including both World Wars. The British Forces Post Office is dedicated to providing postal and courier services to the UK Armed Forces and is a renowned brand across Defence. Our 280 dedicated, hard-working civilian and military staff work collaboratively to deliver both personal and official mail to over 650 locations across the globe; keeping our armed forces connected through free letter and parcel services that play a vital role in sustaining the morale of our Armed Forces.

BFPO is split into three main departments; Defence Postal Service, Defence Mail Service and Defence Courier Service. The Defence Postal Service delivers mail to UK service personnel deployed overseas and Foreign & Commonwealth Offices across the globe, and also manages deliveries from business and retailers in contract with BFPO to BFPO addresses. The Defence Mail Service distributes official UK Armed Forces mail between BFPO HQ and ten UK Defence Mail Centres, while the Defence Courier Service provides secure national and international courier delivery of Protectively Marked (security-sensitive) Material for the UK Armed Forces and other organisations.


Working within the Defence Postal Service, we are looking for dynamic, self-motivated, hard-working and organised individuals who can work in a customer-focused environment and to tight timescales, while remaining positive and focused on delivery, to work on a part time basis.

Our Mail Operators ensure that the armed forces mail is handled in a secure, safe and timely fashion. You will be responsible for ensuring the correct receipting, sorting and dispatch of all types of mail in a secure, logical and methodical manner.

A hard-working, focused and practical approach to your work that keeps you safe, and our customer’s mail secure and moving rapidly. ?

Key Responsibilities include:

• Audit, record and maintain accurate accounts documentation for Forces Post Offices counter services worldwide.
• Operation of parcel sorting machines.
• Accurate and secure redirection, location, trace and personal verification duties Securely process, record, file and keep records of PMM items
• Deal with prohibited and restricted mail items and all mail irregularities including damaged, broken or loose items/bags and box returns according to DE&S processes, ensuring it is documented correctly.

You will also carry out Road Service Schedules ensuring timely delivery of mail, carrying out driver and courier duties in accordance with standing orders and security regulations.

Manual handling will play a pivotal part in this role, as the successful applicant will be required to lift mail items up to 11kg unaided and 30kg assisted with the ability to collaborate to move heavier items.

*Please note that this position is working on a part time basis and the working pattern will be, Monday, Tuesday, Thursday (08:00-16:00) and Friday 08:00-15:00)*

What you will be assessed against

To be found successful you must demonstrate the following essential criteria:

• A full Manual UK driving license and be able to drive a transit size van on a rotational basis.
• IT proficient – As you will be ensuring the receipt, process and assurance of e-commerce mail items via courier delivery using the correct IT system.

It would benefit your application should you be able to demonstrate the following desirable criteria:

• Previous postal and mail experience or similar.

If you are invited to an interview, you will be assessed against the following technical competencies:

• Customer Service
• Making Evidence-Based Decisions

If you are invited to an interview, you will be assessed against the following behaviours:

• Delivering at pace
• Working together

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you where possible, 25 days holiday +1 additional day every year you work up to 30 days with opportunity for movement and promotion. Parking is available at this site.

Find out more about what we offer by clicking here or by using ‘The Little Book of Big Benefits’ booklet PDF at the bottom of this page.

Applicants should be aware that any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

About your team

The Integrated Logistics (iLog) Function is the integrating Function for Support within DE&S, responsible for the development, management and delivery of in-service support for our front-line command customers. The iLog Function consists of around 2,900 personnel, both civil servants and military, and with a wide range of disciplines ranging from operations management and supply chain management, technical through-life support and logistics delivery, to modelling and analysis and internal continuous improvement consultancy services.


Please find ‘The Little Book of Big Benefits’ attached or click here

This post is not eligible for relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

Simply click on the apply button to create an account and upload your CV which clearly demonstrates the following areas (which you will be assessed against):

• Key Achievements
• Relevant Experience
• Applied Knowledge and Skills

For additional guidance on writing a CV for DE&S, please click here

Firstly we’ll check that you meet the essential criteria that are listed for the role. If you do, we’ll then carry out a more detailed review of your CV to see if your qualifications and experience are a good match for the role(s).

If you’re successful, we’ll invite you to an interview on W/C 07/09/20 so you can meet us, discuss your Key Achievements, Relevant Experience and Applied knowledge & Skills.

In addition to the above, you’ll also be assessed against a technical competence and the listed behaviours, aligned to ourDE&S Behaviours which can be found attached at the bottom of the page.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


How to Apply

Follow link to apply Please click here to apply

Job Tags: DE&S, Defence, Mail Operator, North Yorkshire, Postal, and Postal and Mail Operator.

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