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23 Feb 2021

Full-Time DE&S Operations Manager

Defence Equipment and Support – Posted by Defence Equipment and Support Portsmouth, England, United Kingdom

Job Description


£34,000 – £40,000 per annum (plus benefits).


Join an integral part of the UK’s Defence and play your part in the procurement and in-service support of all our armed forces’ equipment, from fighter jets, armoured vehicles, submarines and aircraft carriers, to clothing, food, and ammunition. If you have the pride, passion and commitment to be part of an exciting organisation at the forefront of supporting our country’s armed forces deliver on operations at home and abroad, then apply online now!

Job description

Are you a highly capable, credible individual with the ability to build positive and engaged relationships in a complex and ever-evolving environment? The Integrated Logistics (iLog) Function has an opportunity for an Operations Manager to act as the Strategic Class Authority (SCA) Waterfront (WF) Liaison for Type 23 and HUNT class ships.

This role carries considerable responsibility and opportunity as you will be accountable for, planning and providing support to the SCAs for two classes of ship. You will deliver the capability in accordance with the new Future Maritime Support Programme (FMSP) by using demand, supply and project management skills and techniques. You will engage stakeholders and create rapport to drive and deliver outcomes in a way that identifies risks and recommend clear, viable mitigating actions. Your approach will be to listen, understand and to respect the value of different views, ideas and ways of working to make ongoing improvements to delivery while bringing your stakeholders on the journey with you.

This is a challenging and highly involved post that requires sound judgement and first-rate influencing skills to manage the ever-changing picture and needs. A practical, positive and results-orientated approach combined with experience of having worked in an engineering delivery environment at an operational level within a large complex organisation are essential to succeed as you will often need to determine which activity is a priority at what time. You will need to translate aims into clear manageable plans for your team. Regularly interpreting management information to provide valuable business insights. In cases where the project is not being delivered to the required quality, cost or timescales you will need to identify the issues and take appropriate action. This will require you having great customer and supplier management skills along with the ability to manage teams made up of many disciplines, making sure everyone is working and communicating with each other to deliver your clear plan of action. To succeed, you will need to be highly proactive with a continuous improvement mindset. You will encourage a culture of imaginative thinking, learning from experience and expanding mindsets to challenge the status quo to continually drive for improved quality.


The key responsibilities of this role will be:

• Managing the liaison with the SCAs for Type 23 and HUNT platforms that are based in Portsmouth.
• Providing advice and guidance to the DE&S on the support of new warships on all matters of integration with the Naval Base, from systems interfaces to support management process and their implications for Naval Base infrastructure and organisation.
• Connect to multiple stakeholders including customers, suppliers and internal teams on specific issues, implementing solutions that maximise platform availability for minimum through-life cost.
• Having a good business acumen with practitioner knowledge of support costs, resources, risks and contract management; keeping aware of wider industry capabilities to inform future options.
• High level thinking and stakeholder management to continually drive performance improvement and an understanding and application of problem solving and Continuous Improvement (CI) tools and techniques.
• Engaging with multiple stakeholders across the business and a strong understanding of contract and operations management to deal directly with representatives from suppliers.
• Motivate improved performance by suppliers, challenging any gaps between contractual commitments and actual delivery through joint working with commercial/procurement experts;
• Development and management of governance arrangements for the delivery of the service, aligned with iLog best practice and KPI’s.
• Provide valuable insight working alongside colleagues to identify early signs of schedule risk and providing a decisive response to these and other significant delivery challenges, working with the customer and suppliers to review delivery performance and future challenges driving action by one or more parties to address any issues.
• Leading investigations where the required Key Performance Indicators (KPI’s) are not being achieved to the required quality, standard or timescales, and help to identify the issues and take appropriate action.
• Proactively balancing supply and demand with customers to deliver programmes of work.
• Conduct regular rolling reviews of the teams, customer outcomes and platform capability performances to proactively identify and manage dependencies between project and programme and their funding/resource requirements including responsibility for all aspects of inventory and supply chain management for the platforms.

To be successful in this role you will require an understanding of engineering maintenance and repair activity ideally in the maritime environment.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. The post holder will be required to work flexibly across the portfolio, in line with the competencies set out below.

What you will be assessed against

To be found successful you must demonstrate the following essential criteria:

• Significant experience of working within at least one of the following fields: Operations Management, Project Management, Engineering or Technical Through-Life Support.
• Experience of making clear, pragmatic and manageable plans for service delivery using operations management disciplines to provide management to a cross functional team and stakeholders to meet agreed service levels whilst remaining within cost, quality, time and safety envelopes.
• Experience of working in an engineering delivery environment at an operational level within a large complex organisation.
• Exceptional organisational, influencing and communication skills with leadership capabilities, including stakeholders.
• Experience of managing the delivery of contract requirements and budgets, including monitoring actual spend and updating forecasts accordingly.

If you are invited to an interview, you will be assessed against the following technical competencies:

• Managing support supplier & customer networks
• Making evidence-based decisions

If you are invited to an interview, you will be assessed against the following behaviours:

• Communicating and influencing
• Managing a quality service

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you where possible, 25 days holiday +1 additional day every year you work up to 30 days with opportunity for movement and promotion. Some of our sites include an onsite gym, onsite restaurants, cafes and much more.

Find out more about what we offer by clicking here

Applicants should be aware that any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

About your team

The Integrated Logistics (iLog) Function is the integrating Function for Support within DE&S, responsible for the development, management and delivery of in-service support for our front-line command customers. The iLog Function consists of around 2,900 personnel, both civil servants and military, and with a wide range of disciplines ranging from operations management and supply chain management, technical through-life support and logistics delivery, to modelling and analysis.

Please click the link below to apply by creating an account and upload your details.


Please find ‘The Little Book of Big Benefits’ here

This post is not eligible for relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

Simply click on the apply button to create an account and upload your CV which clearly demonstrates the following areas (which you will be assessed against):

• Key Achievements
• Relevant Experience
• Applied Knowledge and Skills

For additional guidance on writing a CV for DE&S, please click here

Firstly we’ll check that you meet the essential criteria that are listed for the role. If you do, we’ll then carry out a more detailed review of your CV to see if your qualifications and experience are a good match for the role(s).

If you’re successful, we’ll invite you to an interview so you can meet us, discuss your Key Achievements, Relevant Experience and Applied knowledge & Skills. In addition to the above, you’ll also be assessed against a technical competence and the listed behaviours, aligned to our DE&S Behaviours which can be found attached at the bottom of the page.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

How to Apply

Apply before 11:55 pm on Sunday 7th March 2021   Please click here to apply

Job Types: Full-Time. Job Tags: DE&S, Defence, and Operations Manager. Salaries: 20,000 - 40,000.

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