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19 Nov 2020

Full-Time DE&S Operations Manager

Defence Equipment and Support – Posted by Defence Equipment and Support Yeovil, England, United Kingdom

Job Description


£33,150 – £39,000 per annum (plus benefits).


Join an integral part of the UK’s Defence and play your part in the procurement and in-service support of all our armed forces’ equipment, from fighter jets, armoured vehicles, submarines and aircraft carriers, to clothing, food, and ammunition. If you have the pride, passion and commitment to be part of an exciting organisation at the forefront of supporting our country’s armed forces deliver on operations at home and abroad, then apply online now!

Job description

An exciting opportunity currently exists for an experienced Operations Manager in the Wildcat Delivery Team, part of the Helicopters Operating Centre, based at the Leonardo Helicopter site Yeovil.

The role is part of the Integrated Logistics (iLog) function and is responsible for the In -Service development, management and delivery of support for Wildcat Helicopters The Service Management is pivotal to successful delivery of the Wildcat Integrated Support and Training service. The successful candidate will be an effective manager, with an ability to engage a diverse range of stakeholders, building trusting relationships with each to ensure the best outcome for Defence.

In response to often developing or changing requirements, you will need to be open minded and agile supporting your team through to satisfactory resolution.
You will translate requirements into clear manageable schedules, determining resource requirements to support implementation, communicating these to Delivery Team colleagues and senior managers.

You will routinely interpret management information to provide valuable business insights and work alongside senior colleagues to help share strategy and policy within your role area.

This post will require frequent travel to Head Office, Bristol Abbey Wood.


You will be responsible for;

•Manage the liaison with stakeholders including customers, suppliers and internal teams on specific issues and implement solutions that maximise platform availability for minimum through-life cost, through collaboration with technical and engineering colleagues to meet the agreed requirements
•Monitor the performance of suppliers in terms of the quality, timeliness and reliability of goods and/or services to ensure agreed contractual obligations are met
•Coordinate the implementation of change to requirements in response to cost and time pressures to ensure delivery to the customer meets expectations
•Manage investigations where the required KPIs are not being achieved to the required quality, standard or timescales, and help to identify the issues and take appropriate action
•Manage resources, monitoring actual spend and updating forecasts accordingly to ensure the integrated support meets customer requirements fully within the agreed budget
•Manage agreed governance arrangements for the delivery of the service, aligned with iLog best practice and KPI’s
•Responsible to taking appropriate interest in all aspects of inventory and supply chain management for the Wildcat Helicopter
•Act as Delivery Manager

What you will be assessed against

To be found successful you must demonstrate the following essential criteria:

• Significant experience of working within at least one of the following fields: Operations Management, Project Management, Supply Chain Management, Engineering, Finance/Accounting, Through life support, or Commercial.
• Experience of developing and managing teams through a change where you can demonstrate improved delivery of an output that was valuable to the customer and the company that you work for.

It would benefit your application should you be able to demonstrate the following desirable criteria:

• A Defence/MOD background would be highly desirable

If you are invited to an interview, you will be assessed against the following technical competencies:

• Customer Service – Practicioner
• Managing support, supplier and customer networks Practicioner

If you are invited to an interview, you will be assessed against the following behaviours:

• Communicating and influencing
• Managing a quality service

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you where possible, 25 days holiday +1 additional day every year you work up to 30 days with opportunity for movement and promotion. Some of our sites include an onsite gym, onsite restaurants, cafes and much more.

Find out more about what we offer by clicking here

Applicants should be aware that any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

About your team

The Integrated Logistics (iLog) Function is the integrating Function for Support within DE&S, responsible for the development, management and delivery of in-service support for our front-line command customers. The iLog Function consists of around 2,900 personnel, both civil servants and military, and with a wide range of disciplines ranging from operations management and supply chain management, technical through-life support and logistics delivery, to modelling and analysis and internal continuous improvement consultancy services.

Please click the link below to apply by creating an account and upload your details.


Please find ‘The Little Book of Big Benefits’ here

This post is not eligible for relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

Simply click on the apply button to create an account and upload your CV which clearly demonstrates the following areas (which you will be assessed against):

• Key Achievements
• Relevant Experience
• Applied Knowledge and Skills

For additional guidance on writing a CV for DE&S, please click here

Firstly we’ll check that you meet the essential criteria that are listed for the role. If you do, we’ll then carry out a more detailed review of your CV to see if your qualifications and experience are a good match for the role(s).

If you’re successful, we’ll invite you to an interview so you can meet us, discuss your Key Achievements, Relevant Experience and Applied knowledge & Skills. In addition to the above, you’ll also be assessed against a technical competence and the listed behaviours, aligned to our DE&S Behaviours which can be found attached at the bottom of the page.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

How to Apply

Apply before 11:55 pm on Sunday 29th November 2020 Please click here to apply

Job Types: Full-Time. Job Tags: Defence and Operations Manager. Salaries: 20,000 - 40,000.

Job expires in 1 day.

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