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11 Nov 2019

Full-Time DCPG Customer Service Representative

RecruitDQ – Posted by RecruitDQ Cincinnati, Ohio, United States

Job Description

Answer phones to respond to general customer service inquiries. Project a professional company image through phone interaction.


Under general direction:

Answer phones and respond to customer requests
Identify, research, and resolve customer service issues using the computer system
Assists customers regarding eligibility issues
Provide claim status information and determine claim benefits
Perform various job functions to support the overall functionality of the department
Refund Requests/Stop Payment Requests
Printing queued documents
Returning x-rays to providers
Prep consultant review packets
Numbering claims
Provide accurate call documentation in the AQDen computer system
Follow-up on customer service inquiries not immediately resolved
Recognize document and alert management of trends in customer service
Recommend process improvement
Maintain patient confidentiality and adheres to HIPAA guidelines and requirements
Perform other duties as assigned




Typical office environment, with minimal exposure to excessive noise or adverse environmental issues


The incumbent must possess:

High school diploma or GED required
1-2 years customer service experience
Proficient computer skills including MS Word and Excel
Excellent verbal and written communication skills


Must be able to meet the following physical requirements, with or without reasonable accommodation:

Use hands to manipulate, handle, feel, and control items or equipment;
Talk to other employees/clients and hear them;
See and be able to read, write, and interpret written documents;
Occasionally lift and move objects weighing up to 15 pounds.
Uses computer, keyboard, monitor, telephone and other office equipment.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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