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31 Mar 2022

Full-Time Data Support Associate, Operations

Arcadia – Posted by arcadiapinkjobs Anywhere

Job Description

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking a Data Support Associate to join the Tariff Data team. The team maintains a comprehensive database of national and international utility rate data, a core piece of Arcadia’s platform. In this role you will be primarily responsible for making sure the tariff data is accurate and up-to-date. You will resolve data issues sent by customers and work through quality assurance processes on a daily basis. You will collaborate frequently with other teams to improve processes and internal tools. The Data Support Associate will report to the Director of Data Operations.

Arcadia is headquartered in Washington, DC, and open to fully remote candidates.


What you’ll do:

The daily responsibilities will include, but are not limited to the following:

  • Quality Assurance
    • Review daily reports related to rate and cost changes.
    • Review data and calculations using our tools and services
    • Customer Bill Matching using our rate calculator
    • Manage data audits
  • Data Coverage and subject expertise
    • Track tariff document changes on the utility websites.
    • Evolve in to  a subject matter expert for our utility data, rate model and internal tools
    • Collaborate with the support and development teams on opportunities for process improvements.
  • Customer Support
    • Investigate and resolve customer questions related to tariff data
    • Prioritize and coordinate customer data requests with our entry team

What will help you succeed:


  • Patience, a sharp analytical mind and problem-solving abilities.
  • Strong attention to detail and passion for digging into equations and calculations.
  • Enthusiastic learner and a desire to be a subject matter expert.
  • Great communication skills – distill complex information to customers and team members.
  • 1-2 years of experience in an analytical role.


  • Background in clean energy/solar power is not required but is a big plus.
  • Proficiency in Microsoft Excel, and SQL is a big plus.
  • Knowledge of data management best practices or experience managing multiple datasets.


  • Market-based compensation (salary + equity)
  • Healthcare, dental, vision, 401(k) and commuter benefits
  • Paid Time Off (holidays, vacation, professional development, volunteer, parental leave)
  • Professional development opportunities
  • All-company lunches
  • Free clean energy
  • A chance to decarbonize and disrupt the energy sector


  • Bachelor’s (Preferred)

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

How to Apply

Please apply using this link directly to the job posting. Or visit our careers page and check out all of our postings!

Job Types: Full-Time. Job Tags: #analytical, Associate, benefits, clean energy, climate, Customer, data, Excel, operations, quality assurance, Remote, renewable, sql, Support, Sustainability, and tariff.

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