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25 May 2020

Freelance Customer Support Freelancer – Remote

Upwork – Posted by Upwork Anywhere

Job Description

Upwork is a website that connects businesses and talented independent professionals with unprecedented speed, ease and efficiency, through an online marketplace where people love to work. 

Clients that use Upwork are small, medium, and large companies who want to contract and engage with reliable, highly skilled knowledge workers.

Freelancers on Upwork are high-quality, independent professionals (and teams) with skills in high demand who want to market and deliver their services online. 

A Fortune 100 client on Upwork has posted a job on our website seeking individuals with exceptional customer service skills. This will be remote work and successful candidates will be employed by Upwork’s staffing partner.

Use your valuable skills including leadership, teamwork, problem solving, and decision making to assist customers with their technical questions and issues. 

RESPONSIBILITIES

As an entry level Customer Support professional, you will create customer delight through thoughtful, compassionate, and efficient communication. 

  • Deliver high quality interactions with users through phone and email. 
  • Resolve user issues (tickets) concerning Office 365 software with a given knowledge base around usage or administration of Office 365 product and services 
  • Inspire brand loyalty and create Microsoft fans among customers by exemplifying the client’s values.

REQUIREMENTS

  • Past experience in any role that dealt with customers or people.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Passion for excellence with respect to treating and caring for customers.
  • Excellent English language skills, both verbally and in writing.
  • Possess a strong work ethic and ability to work independently.
  • Willing to upskill and learn.
  • Ability to start immediately and to provide availability for each day for a specific set of hours.
  • Located in the United States. 
  • Windows 10 installed.
  • Reliable computer hardware and software.
  • Reliable internet connection and power. 
  • Workspace conducive to productivity.
  • A headset (noise cancellation is preferred ) with a microphone to be able to talk to the customers.
  • Current anti-virus software.

To apply for this opportunity, please email upwork-tac@jobs.workablemail.com with the subject line “Office 365 Application” along with your resume. Please indicate what job board you are applying from and any Office 365 experience you might have (experience not required). 

Our website eligibility requirements can be viewed in our Terms of Service.

How to Apply

To apply for this opportunity, please email upwork-tac@jobs.workablemail.com with the subject line “Office 365 Application” along with your resume. Please indicate what job board you are applying from and any Office 365 experience you might have (experience not required).  Our website eligibility requirements can be viewed in our Terms of Service.

Job Categories: LGBT. Job Types: Freelance. Job Tags: customer support and Technical Support. Salaries: Not Disclosed.

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