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11 Nov 2021

Full-Time Customer Success Manager

Livestream Learning Studio – Posted by LLS2021 Golden Valley, Minnesota, United States

Job Description

Customer Success Manager

You will be responsible for effective and efficient management, sales & marketing, and communications to educators at the district, school and classroom levels including, but not limited to, pilot program trial enlistment, teacher participation, training and outreach, customer campaign management and service.

Principle Responsibilities:

  • Renewing, maintaining, cross-selling, and upselling existing business with current Districts/Schools, grow business relationships with current clients and bringing new clients on board.
  • Aiding district and school administrators to better understand the full potential of LSLS subscriptions
  • Act as liaison between the district administrators and other LSLS departments.
  • Collaborating with NTC departments to improve customer support programs and enhance customer satisfaction.
  • Act as liaison between LSLS and district administrators from negotiation and issuing of contracts to final evaluation reports to contract renewal.
  • Provide regular updates to clients including training webinars, regular product updates and quality controls.
  • Develop open and effective channels of communication with each client that can be employed by other departments as well.
  • Increase revenue of existing LSLS accounts.
  • Encourage revenue growth by inspiring clients to purchase additional subscription services.
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
  • Support new business sales, issuing PO’s and payment processing.
  • Recruit and engage schools and teachers to pilot LSLS services
  • Encourage teacher participation in and evaluation of Pilots
  • Create pipeline of prospects to sales to negotiate and issue client contracts
  • Renew and upsell subscriptions with current customers
  • Discover additional revenue opportunities with accounts
  • Respond to all educator requests for additional product information, quotes, development, etc.
  • Assist in the preparation and submission of presentations to districts.
  • Attend trade shows/conferences when appropriate
  • Conduct training and development webinars
  • Assist with strategy, development and distribution of promotional materials
  • Lead strategy projects with Creative Services, as appropriate
  • Work with sales and Creative Services as appropriate on copy, delivery and execution
  • Assist in coordinating with LSLS vendors, as appropriate
  • Report appropriate information to be presented weekly and provide CRO and Sales Representative(s) with appropriate information for weekly staff meetings.
  • Weekly updated projections for pilot trials, teacher participation in pilots and subscription sales prospects.

Who you are:

You are… a consistent communicator with great written and verbal skills

You are… persistent and tenacious

You think… in big picture strategy, but also have a keen eye for details and tactical planning

You work well… with people and are comfortable driving processes and plans, and in collaborating with others for the best answer

You are… not afraid of failing

You are… tech-savvy and comfortable with digital processes

You are… energized by selling and success

Preferred Skills:

  • 3+ Years’ experience in Sales & Marketing
  • Prior Account/ Client Management experience
  • Prior K-12 education experience or experience in EdTech
  • Proficient with Salesforce, Pardot, CRM tools

How to Apply

Please send cover letter and resume

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 14 days.

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