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19 Sep 2022

Full-Time Customer Service Specialist

Ensemble Health Partners – Posted by whitney.fullam United States

Job Description

Job Description

Job Summary:
Performs all customer service and collection duties that occur in Revenue Cycle with knowledge of all areas of Patient Financial Services.

Essential Job Functions:
The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues.Performs other duties as assigned.
Employment Qualifications:

Minimum Years and Type of Experience: 1-2 years experience in healthcare industry.

Other Knowledge, Skills and Abilities Required: Critical Thinking, Problem Resolution
Other Knowledge, Skills and Abilities Preferred: Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred.

Minimum Education: High School Diploma or GED

Certifications: CRCR within 6 months of hire.





Join an award-winning company


Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values


Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Benefit packages – We offer a variety of medical plans, retirement options, and 401k options.
  • Wellness Programs – Are designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
  • Our Culture – Ensemble’s Associate Engagement Committee facilitates fundraising, community outreach and DEI events throughout the year.
  • Growth – We invest in your professional development. Each associate receives a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.


Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at This department will make sure you get connected to a Human Resources representative that can assist you.

How to Apply

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Job Types: Full-Time.

Job expires in 9 days.

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