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17 Nov 2022

Full-Time Customer Service Representative/Small Call Center CSR

ksandgren – Posted by ksandgren Downingtown, Pennsylvania, United States

Job Description


Answer phones, route calls, take messages & handle service registrations, reservations & information for
ROVER Community Transportation as needed. Fulfill customer needs to ensure satisfaction with
passengers and service agencies.



The requirements listed below are representative of the abilities needed to perform the essential
function of this position in an office environment. Reasonable accommodations may be made to enable
individuals with disabilities.

Prior customer service experience strongly preferred, good rapport with customers and ability to
build positive relationships

  •  Good verbal and written communication skills.
  •  Bilingual fluency in Spanish and English preferred
  •  Prior experience writing and speaking both languages in a customer service setting is preferred
  •  Excellent customer service skills including pleasant, courteous manner and ability to handle stressful
  • situations calmly and in a non-confrontational manner
  •  Demonstrated attention to detail.
  •  Ability to perform basic office tasks, email, scan and attach documents
  •  Ability to operate basic office equipment such as copier and fax machine and to use computer for
  • data entry (Excel) and basic letter writing (WORD).
  •  Basic familiarity with geography of Philadelphia metropolitan area and average map reading ability
  •  High School education or equivalency.


About the Company:

Krapf School Bus is a family-owned and operated transportation business established in 1942, by George Krapf, Jr., to provide pupil transportation for the local municipalities. Initially operating with two school buses, the company has grown and expanded, not only in size, but also in scope and diversity. Krapf School Bus is now one of the largest private providers of contracted school bus transportation in the nation, with operations in Pennsylvania, Delaware, New Jersey and New York. Krapf also has charter, transit and paratransit lines of business.




How to Apply

Candidates can apply on the Krapf website: Krapf Group - Career Page ( Candidates can apply on Indeed: Krapf Group Jobs and Careers | Candidates can apply via the "apply" form on this job listing page and can email

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #transportation, call center, CSR, and  customer service. Salaries: 40,000 - 60,000.

Job expires in 79 days.

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