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26 Nov 2021

Full-Time Customer Service Representative – Fraud

Barclays – Posted by Shauneen.McNeill Henderson, Nevada, United States

Job Description

As a Barclays Customer Service Representative in our Fraud Detections group, you will be responsible for reviewing customer accounts that demonstrate potentially suspicious activity from a variety of reporting generated transactional alerts. You will partner with other operational departments to ensure the best service is provided to our customers. We’re driving change to be the digital leader in the market, which means our various customer services teams are more important than ever.

What you’ll get in return:
We offer a competitive salary starting at $35,000, plus an opportunity for cash incentive in the first 6 weeks in the role and two potential performance and development-based hourly wage increases in your first year, as well as a 401k contribution with no waiting period to become eligible. We have a health care plan, including medical coverage and dental coverage, available immediately after you start, and a generous paid vacation allowance increasing with tenure. You will be attending paid training to prepare you for the role and your development journey will be structured, with associated benefits.

In addition to the benefits listed above, we also provide health and wellbeing perks which include discounted rates at gyms and health clubs, health screening, private health insurance, family planning and fertility benefits, back-up childcare support and employee assistance. We are keen to see our people succeed and so offer ample learning and development opportunities, recognition programs and tuition reimbursement. We can provide financial and academic assistance if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

  • Reviewing customer accounts to determine the potential for fraudulent activity
  • Reviewing credit applications to determine applicant and data validity
  • Handling incoming calls with professionalism
  • Placing outbound calls as a source of comparison to account indicators
  • Completing audit documentation
  • Escalating accounts to supervisory team as necessary

What we’re looking for:

  • 1+ years of experience in customer service/call center experience
  • Excellent oral communications skills and written skills
  • Extremely customer-focused; positive with a professional attitude

Skills that will help you in the role:

  • Strict attention to detail, understands importance of accuracy and responsiveness
  • Good PC and internet skills with very good organization and work prioritization skills
  • Banking or credit card experiences a strong plus
  • Sales experience is preferred for cross-selling, up-selling and down selling, but not essential

Where will you be working?
Barclays Henderson is the largest Operations center for our US Consumer Bank (USCB), this state-of-the art, 100,000 square-foot campus is located at Corporate Circle in the Green Valley Corporate Center.

Please note should you be successful in your application, Barclays will verify the content of the resume you have submitted via a third party screening provider (HireRight).
HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history.

How to Apply

Please apply via our external career site on the link below:

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 33 days.

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