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26 Apr 2022

Full-Time Customer Service Representative

Modern Sales Co-op – Posted by hireright@hrpar.ca Barrie, Ontario, Canada

Job Description

Modern Sales Co-op is one of Canada’s most diverse co-operative organizations linking over 400 suppliers of automotive and other products with several hundred member locations across Canada. Operating for over 80 years, Modern Sales Co-op has grown to become a leading national distribution organization with a vast membership network coast to coast in Canada. Our distribution centers are established in British Columbia, Manitoba, and in Calgary, Alberta, all supported by our head office and main distribution center located in Barrie, Ontario. With over 130 employees, our team strives to continue to provide optimum service to meet the needs of our growing membership. As a result, we are currently looking for a dynamic individual to join our Member Services team as a Customer Service Representative in our head office in Barrie.Salary is commensurate with experience. We also offer a very competitive benefits package covering group insurance and retirement plans.

Under the supervision of the Manager, Member Support and Service, this position assumes the responsibilities for delivering superior customer service to our members, associates and vendors within a high volume, fast-paced environment by identifying and anticipating the member’s needs and providing assistance that exceeds their expectations.

Major Duties and Responsibilities:

  • Provides optimum member satisfaction by answering member inquiries on a timely basis and handling issues as per company standards. Tracks calls and identifies if it is an inquiry, an order or a member or vendor billing inquiry.
  • Records details of complaints and comments as well as take action on any issues.
  • Ensures orders and returns are keyed into the Vision computer system on a timely basis.
  • Creates RGA’s and credits, as needed.
  • Keys in and analyzes member returns. Reports overages to manager and communicates either approvals or refusals to the members.
  • Reviews shipping paperwork once the warehouse has received the returned products and makes required adjustments and processes.
  • Tracks missing products which may include inquiries with courier companies or other members and takes all necessary actions to ensure the member receives their products. Ensures members are updated throughout this process.
  • Acts as a liaison between members and inventory control for new product inquiries, arrival times for inbound products, price discrepancies and other related areas.
  • Liaisons with various departments to satisfy general inquiries.
  • In collaboration with the warehouse, investigates short shipments by checking the current stock on a given product.
  • Educates members on how to use the Modern’s Extranet, Member Connect online ordering portal and other resources provide to the members, and HOD (Host on Demand) system. Communicates any system issues with the IT department including changes required within the Vision computer system.
  • Prepares invoices for shipped orders.
  • Tracks trade show orders.
  • Ensures all information changes or issues for members i.e. pricing etc. are reported to the appropriate department manager.
  • Other general duties, as assigned.

Requirements:

  • Completion of College Diploma or University Degree in Business Administration or related field
  • A minimum of five (5) years’ experience in an office environment providing customer service or administrative support
  • Proficient with Microsoft Office Applications and ERP systems

The successful candidate must demonstrate the following:

  • Positive and respectful attitude
  • Excellent interpersonal and verbal communication skills, in person and over the phone
  • Excellent writing, editing, and proofreading skills
  • Ability to multi-task in a high volume environment
  • Ability to interact with all departments to ensure business objectives are aligned and met
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to problem solve and resolve conflicts
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines
  • Detailed oriented and excellent organizational skills
  • Possess a high level of professionalism and integrity while maintaining the confidentiality of all organizational related matters

We thank you for your interest in our position! Only those applicants that respond to our pre-qualifying questionnaire and who are selected for interviews will be contacted.

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

How to Apply

Join the Modern Sales Co-Op! Apply on Indeed HERE   Send in your resume by email to Hireright@HRPAR.ca Subject: Customer Service Representative Make sure to attach your resume!

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 12 days.

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