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15 Apr 2022

Full-Time Customer Service Representative

Experience Scottsdale – Posted by rpearson Scottsdale, Arizona, United States

Job Description



Note to Potential Candidates – How to Apply

To be considered for this position, you must apply at Applications submitted through any other site or system will not be considered.


Job Summary

The Customer Service Representative, under general supervision of the Director of Marketing, serves as a virtual destination ambassador, communicating with visitors via chat, email and phone to provide destination information and respond to visitor inquiries. This position also provides a wide range of administrative support for the department.


Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage Experience Scottsdale’s online live chat tool
  • Answer all incoming visitor center phone calls
  • Respond to visitor voicemail messages/emails
  • Provide accurate and concise Scottsdale and Arizona travel information
  • Manage the “Promote This” folder to ensure that the Experience Scottsdale online event calendar is updated with members’ most current events
  • Assist with adding member offers and events to website
  • Manage member outreach and collateral material deliveries
  • Manage the department’s shipping needs


Knowledge, Skills & Abilities


  • Proven excellence in customer service and administrative support
  • Proficient with internet and Microsoft Office products (Outlook, Word, Excel)
  • Strong technical skills; ability to quickly and efficiently pick up new software such as website chat features, CRM, CMS, etc.
  • Excellent verbal and written communication skills
  • Organized, self-motivated and ability to work independently


  • Scottsdale area/tourism industry knowledge


Education & Experience

Minimum of 3 years of customer service experience. Experience in the hospitality industry preferred. Administrative/support experience also preferred.


Work Environment & Physical Demands

This job will primarily be remote with occasional work in an office setting. This role routinely uses standard office equipment and requires prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.


Position Type & Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.


About Experience Scottsdale

Experience Scottsdale brands the Scottsdale area as a world-class destination through advertising, campaigns, social media and a variety of marketing and sales tactics. We work with meeting planners from all over the world to book their business in Scottsdale. We spread the word about the great things in Scottsdale by garnering media coverage both nationally and internationally. Plus, we teach travel agents how to sell our destination to their clients and work to get Scottsdale information in brochures and promotions.


We are a 501(c)(6) nonprofit, private company that enhances the local community by promoting the Scottsdale area as a luxury destination for meetings, events and leisure travel. The organization has contracts with the city of Scottsdale and town of Paradise Valley to conduct destination marketing efforts on behalf of these municipalities. Experience Scottsdale has 35 full- and part-time employees, along with a volunteer board of directors composed of local hospitality/tourism and business industry leaders.


Company Benefits

Experience Scottsdale provides comprehensive benefits, including medical, dental and vision insurance, life insurance and long-term disability insurance, flexible spending account and an employee assistance program. Other benefits include paid holidays, paid vacation, sick days, a 401(k) with employer match, hybrid work environment, and much more.


Equal Employment Opportunity

Our visitors come from all walks of life and so do we. As an equal opportunity employer, Experience Scottsdale is committed to creating a diverse environment that allows our employees to learn, develop and grow. To provide equal employment and advancement opportunities to all individuals, employment decisions at Experience Scottsdale will be based on merit, qualifications and abilities. Experience Scottsdale does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by law.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


To Apply

To be considered for this position, you must apply at Applications submitted through any other site or system will not be considered.

How to Apply

To Apply To be considered for this position, you must apply at Applications submitted through any other site or system will not be considered.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags:  customer service. Salaries: 40,000 - 60,000.

Job expires in 10 days.

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