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30 Oct 2020

Part-Time Customer Service Coordinator

nicoleanton – Posted by nicoleanton New York, New York, United States

Job Description

We are looking for a part-time Experience Coordinator to support our front of house team in our first Small Door location. The coordinator role is fast-paced, dynamic, and works directly with our medical team and members. You will play an integral role in our members’ experience at Small Door, you’re their first touchpoint and frequent support for their experience and care. Our employees always have our members best interests.

Admin Expert

  • Oversee the scheduling system and wait time for all members
  • Manage calls, emails, and additional communications
  • Source of knowledge for our members by answering questions, sharing information etc.
  • Deliver all billing communications during visits
  • Seek out feedback and communicate to proper channels
  • Eager to learn about the medical care we provide to our patients

Hospitality Champion

  • Maintain a clean, welcoming, and on-brand environment in our practice
  • Bring hospitality and service to the forefront of our business
  • Find solutions for our members
  • Work with members to ensure smooth experiences
  • Monitor and manage the practice by anticipating needs and serving our members


  • 2+ years working in VetMed of human medicine focused role is a plus;
  • Able to work a flexible schedule, around 15-20 hours a week or as needed;
  • Availability to work weekends (Saturday or Sunday)
  • Drive to work for a company with a startup mindset, breaking tradition;
  • Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented;
  • Ability to connect with others, exudes empathy and compassion;
  • Must be able to work flexible/non-traditional hours including weekends;
  • Passion and a love for animals (especially cats and dogs!);
  • Proficient in basic computer skills.

Small Door provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.


How to Apply

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Job Categories: Equal Opportunities. Job Types: Part-Time. Job Tags: animal hospital, customer service, hospitality, and Technology. Salaries: 20,000 - 40,000.

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