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10 May 2022

Full-Time Customer Service Associate

Cubitts – Posted by cris cubitts London, England, United Kingdom

Job Description

Customer Service Associate

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed in more than three centuries. Products are tired, standards are poor, and glasses wearers have got used to sub-standard experiences.

Cubitts is looking to change the spectacles industry and build a better way to buy spectacles. We are looking for a detail oriented and passionate operations associate to support our team as we go through our next phase of growth. You’ll be based at our HQ, on Brewery Road, King’s Cross which is set to support delivering a best in class operation.

The role

  • Manage email, live chat, telephone, and social media channels for all customer enquiries in a timely and professional manner
  • Lead our social media account, ensuring all responses are in the correct tone of voice
  • Processing orders, managing returns and daily reporting
  • Confidently offer style advice and answer product and prescription queries
  • Problem solving and ownership of any escalated issues and ensure a fast resolution
  • Proactively identifying trends in customers feedback to improve our processes, product and technology
  • Adhering to goals and targets set for the team.
  • Follow up with customers when necessary to ensure an outstanding experience is provided during the customers journey
  • Work together with the Operations team to provide a fast order turnaround
  • Offer support to our retail teams to help create a seamless customer experience
  • Report any system issues in a timely manner
  • Engage with colleagues from all other departments to ensure we are always improving our systems and service with clear communication.

Who are you

  • You must be genuinely passionate about helping people
  • A highly productive, organised, self-starter who can work independently
  • Forward thinker who rises to any challenge
  • Have exceptional attention to detail
  • Demonstrate exceptional customer handling, interpersonal and written communication skills
  • Be an effective problem-solver and capable of managing a diverse range of responsibilities
  • You have 1 year +  experience in customer service and social media
  • Optical experience or knowledge is preferable but not essential
  • A genuine passion for spectacles, including their design and history

Some nice things you’ll get

  • Complementary spectacles
  • Bespoke holiday allowance
  • Monthly Yoga classes
  • A personal aspiration and development plan

Working hours: 40 hours per week. Hours: 2pm-10pm

Contract: (FT, Kings Cross)

How to Apply

Please email your application to: cristina.c.manzano@cubitts.com

Job Types: Full-Time.

Job expires in 33 days.

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