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18 Nov 2020

Full-Time Customer Order Management Representative – Counter Sales – 20000309

Cummins Inc – Posted by Cummins Inc Dallas, Texas, United States

Job Description

Customer Order Management Representative- Counter Sales

 

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

 

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

 

We are looking for a Customer Order Management Representative to join our team specializing in Sales and Service for our Distribution Segment in Dallas, Tx.

 

In this role, you will make an impact in the following ways:

 

* Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

* Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:

* Act as the single-point-of-contact to Cummins’ customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

* Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

* Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

 

 

To be successful in this role you will need the following:

 

 

 

Skills

 

* High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

* Bilingual Preferred- Spanish

* Excellent customer service skills

* Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

 

 

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Compensation and Benefits

 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

 

Cummins and E-verify

 

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

 

How to Apply

To apply for this position, please use the following URL:   https://ars2.equest.com/?response_id=6352bd4b346ce22a37c18d8c3775e88b

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 20 days.

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