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27 Jun 2019

Full-Time Customer Experience Specialist (Swedish)

Honeywell – Posted by Honeywell Katowice, śląskie, Poland

Job Description

Design solutions to drive safe living and quality of life

Key Responsibilities
validation and booking of customer orders
managing order changes
handling customer emails and phone enquiries
providing status updates
managing physical & financial claims
If your passion is excellent customer service, you face challenges head on and love solving problems – we are creating your dream job now!

Honeywell invents and manufactures technologies that address some of the world’s most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve buildings, factories, utilities, and aircraft, and that enable a safer, more comfortable and more productive world. Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.

At Honeywell, the Customer Experience Specialist is responsible for delivering an extraordinary customer experience by serving as the primary customer point of contact. We want you to handle the end-to-end customer experience so you will have the ownership of the process and be able to see the results of your work instantly. You will be supporting customers from various countries across Europe and will have a chance to use your language capabilities on day to day basis.

You have:

Bachelor’s degree (or equivalent education or experience in similar roles)
Experience working in a customer-facing role will be an asset
Experience in B2B customer support and an international environment
Experience with CRM / ERP systems
Business fluent in written and spoken English
Business fluent in written and spoken Swedish
We value:

High level of customer orientation, dedicated “can do” attitude
Ability to drive improvements leading to greater customer experience, higher quality and lower costs
Strong teammates with the ability to take ownership and follow-through
Well organized with good time management, result oriented
Ability to establish relationships and networks in a virtual team environment
What you will get:

Possibilities to grow within the newly built structures of Honeywell
Training and development opportunities
Full time contract
City center location in Katowice (great commute)
Multinational team and management focused on people development

How to Apply

please e-mail us at katowice@honeywell.com

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #customerservice, #Iwork4honeywell, and #ordermanagement. Salaries: Not Disclosed.

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