19 Mar 2020

Full-Time Customer Experience Specialist (German)

Honeywell – Posted by Honeywell Katowice, śląskie, Poland

Job Description

At Honeywell, the Senior Customer Experience Specialist is responsible for the entire OtC (Order to cash) process which is order processing in ERP, management of customers, communication, contact with logistics and manufacturing, invoicing. Delivering an extraordinary customer experience by serving as the primary customer point of contact. We want you to handle the end-to-end customer experience so you will have the ownership of the process and be able to see the results of your work instantly. You will be supporting customers from various countries across Europe and will have a chance to use your language capabilities on day to day basis.

Key Responsibilities

validation and booking of customer orders
managing order changes
handling customer emails and phone enquiries
providing status updates
managing physical & financial claims

You have:

Equivalent education or experience in similar roles
Experience working in a customer-facing role will be an asset
Experience in Business to Business customer support and an international environment
Experience with CRM / ERP systems
Fluent in written and spoken English
Business fluent in written and spoken German
We value:

High level of customer orientation, dedicated “can do” attitude
Ability to drive improvements leading to greater customer experience, higher quality and lower costs
Strong teammates with the ability to take ownership and follow-through
Well organized with good time management, result oriented
Ability to establish relationships and networks in a virtual team environment
What you will get:

Possibilities to grow within the newly built structures of Honeywell
Training and development opportunities
Full time contract
City center location in Katowice (great commute)
Multinational team and management focused on people development
We are a Fortune 100 global technology company that manufactures innovative, internet-of-things-based technologies to help companies run their operations more effectively. Our combination of software, hardware and services include technologies for aircraft that help them fly safer and more efficiently, control systems and solutions for complex petrochemical facilities and processes, connected building technologies that support smart city development, advanced worker safety equipment, and innovative warehouse automation systems. Watch the video to learn what you can be a part of: https://www.honeywell.com/who-we-are/overview

How to Apply

https://careers.honeywell.com/us/en/job/HRD81049/Technical-Support-Specialist-with-German https://careers.honeywell.com/us/en/job/HRD81075/Customer-Experience-Specialist-with-German

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: customer service, German, order management, and SAP.

Job expires in 74 days.

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