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19 Nov 2020

Full-Time Customer Experience Optician, Full-Time

Warby Parker – Posted by Warby Parker Nashville, Tennessee, United States

Job Description

We’re on the lookout for a talented Customer Experience Optician to help Warby Parker shoppers and customers with expertise, friendliness, and honesty. Our opticians strive to make shopping for and owning glasses full of goosebump-inducing delight. In this position, you’ll play a key role in making that possible by educating and informing our customers so they feel confident throughout their glasses journey. Sound cool? Read on!

What you’ll do: 

  • Conduct prescription troubleshooting with customers over the phone and via video chat
  • Recommend frames and lenses over the phone and email to customers inquiring about fit and prescription compatibility
  • Act as a resource for our Customer Experience team on all prescription-related issues
  • Support the Lab Outreach team with prescription-related issues
  • Assist with prescription training during team members’ onboarding

Who you are: 

  • A seasoned optician with 2+ years of optical experience
  • ABO-certified
  • Extremely detail-oriented and a master time manager
  • Dedicated to making people happy (both customers and fellow team members)
  • A self-starter with energy to spare
  • Cool under pressure
  • Capable of juggling a range of responsibilities, including multiple concurrent assignments (no literal juggling required!)
  • Not on the Officer of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

  • A TN Ophthalmic Dispensing license

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.

Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need—to date, that’s over five million pairs.

Of course, all work and no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering and learning opportunities, and just great company. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Flexible “My Time” vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear (plus discounts for friends and family)
  • And more (just ask!)

How to Apply

Job Types: Full-Time. Job Tags: Corporate, customerexperience, CX, eyecare, Nashville, optician, opticianry, optometry, retail, Support, TN, visioncare, and warbyparker.

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