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20 Jan 2023

Full-Time Crisis Services Manager

TheCenterPC – Posted by TheCenterPC San Diego, California, United States

Job Description



Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

As a part of The Center’s commitment to the health and safety of our employees, clients, and community members, all employees are required to show proof of being immunized and boosted against the COVID-19 virus.


Reporting to the Director of Community Programs, the Crisis Services Manager leads the crisis management team and services. This includes overseeing the work of the crisis services team and day-to-day supervision. It also includes services such as adult emergency housing; food services including the monthly food bank, food distribution, and The Center’s food pantry; and this position will serve as the onsite lead to respond to mental health, sexual assault, and domestic violence crises at the main Center location. Additionally, this position will oversee the two On Duty Systems Navigators and the Client Crisis Responder and Community Advocate. The Crisis Services Manager will establish and maintain an active and positive working relationship with The Center’s programs and services staff, welcome desk staff, community partners, and other LGBTQ-affirming providers to ensure client’s are connected to the most affirming service options available.



  • Lead crisis services team which includes oversight of their work, day-to-day supervision
  • With the support of Center leadership, serve as the lead onsite person to address immediate crises at the main Center location
  • Oversee The Center’s food services program
  • Oversee The Center’s adult emergency housing program
  • Manage the crisis services budget to ensure spending is within set limits and achieves contract spend out
  • Ensure required paperwork is completed timely and accurate
  • Ensure grant deliverables are met and required data is collected for reporting
  • Collaborate with the quality assurance department to ensure accurate, complete, and timely data is collected for crisis services


  • EXPERIENCE: 2 years of staff supervision and management experience, Experience with crisis intervention and case management
  • EDUCATION: Master’s degree in a social science field, such as psychology, social work, or counseling
  • PROFESSIONAL SKILLS: Critical thinking skills; strong leadership and interpersonal skills; knowledge about de-escalation techniques, trauma-informed care, and motivational interviewing
  • LANGUAGE SKILLS: English required


  • LANGUAGE SKILLS: Bilingual Spanish



  • Compensation: The pay range for this position is $64,500.00 to $66,000.00 and is commensurate with experience. This is a full-time regular exempt position.
  • Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Flex Time Opportunities, Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement


Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.


Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

How to Apply

Please submit your cover letter and resume to: Subject line: To include the job title you are applying to "Crisis Services Manager position".  

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: 000, 500-$66, and 64.

Job expires in 26 days.

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