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7 Feb 2020

Full-Time Counselor for Customer Service

sdubrown/Massachusetts Institute of Technology – Posted by sdubrown Cambridge, Massachusetts, United States

Job Description

Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

COUNSELOR FOR CUSTOMER SERVICE, Office of the Vice Chancellor (OVC)-Student Financial Services (SFS), to ensure access and affordability for MIT students and families by performing complex and specialized counseling and management duties. Will rotate on a daily basis throughout the Student Services Center, a one-stop student center, to provide coverage for telephone, email, and walk-in inquiries; master the requisite business knowledge regarding financing an MIT education, including student accounts, financial aid, education loans, student employment, registration, enrollment, and academic records; investigate and resolve questions/issues; operate in a multi-information systems environment and secure personally identifiable and other sensitive information; achieve SFS and Institute goals for recruitment, retention, and superior service; and collaborate effectively with colleagues in SFS, OVC, and the Institute. This is a highly visible position that is subject to constant customer approval.

Job Requirements
REQUIRED: bachelor’s degree; at least three years’ student financial services experience in higher education; excellent research, interpretation, critical thinking, problem-solving, interpersonal, communication, negotiation, and presentation skills; ability to read, understand, interpret, and apply Institute, federal, and state rules/regulations; discretion and judgment with confidential personal, financial, and/or medical information; ability to make connections with clients and provide superior customer service; active listening skills and ability to document client interactions accurately; sensitivity to cultural diversity and ability to interact effectively with people of diverse backgrounds; ability to find resolutions for individualistic problems, set work priorities, and successfully balance workload in a fast-paced and deadline-oriented environment; advanced and varied computer skills and ability/willingness to learn new programs/software; and flexibility in adapting to change. Must be accountable for own work and for building customer confidence in SFS and the Institute. Job #18528-6

2/5/20

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

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How to Apply

Please visit the MIT Careers page and search for Job Number 18528

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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