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3 Jan 2022

Full-Time Coordinator, Standards Inquiries and Data Administration

RainforestAlliance – Posted by RainforestAlliance New York, New York, United States

Job Description

The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.


Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests  and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.


As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.


At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.




To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.




Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.



The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.


Position summary:

The 2020 Rainforest Alliance Sustainable Agriculture Standard sets out core requirements certificate holders need to comply with in order to obtain certification. As a new standard with a number of new systems and approaches in place we receive a significant number of enquiries on the standard, what is required for implementation and issues certificate holders have. In addition, some requirements include the need to provide Rainforest Alliance with additional information such as information on use of hazardous pesticides.


This role will work with the Standards & Assurance team, content experts and communications to ensure all enquiries are handled and responded to in a timely and informative manner. It will ensure FAQs are regularly updated, commonly raised issues are addressed and the database for the exceptional use policy is kept up to date.


Responsibilities include:

  • Manage the email enquiries from certificate holders. Answer questions and redirect questions to colleagues as needed.
  • Ensure timely and informative responses.
  • Update FAQs for internal and external communication.
  • File and process data on the use of pesticides.
  • File and process requests for exceptional use of pesticides.
  • Develop periodic reports on the processed data.
  • Liaise with the Standards and Assurance colleagues and content experts.



  • Bachelors degree or equivalent qualification
  • Organized, accurate and precise.
  • Experience in customer service desirable.
  • Ability to work with Excel and databases.
  • Experience with outlook or email tools.
  • Excellent verbal and written communication skills in English and Spanish.




Commensurate with experience.


Deadline: January 7, 2022



Only candidates authorized to work in Europe, Africa, the US, or Latin America will be considered.


If you have any questions about the job vacancy, please contact the HR department:

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Job Types: Full-Time.

Job expires in 71 days.

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