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14 Sep 2021

Full-Time Coordinator, Ecommerce

Harlequin Enterprises ULC – Posted by Harpercollins Toronto, Ontario, Canada

Job Description

Company: Harlequin Enterprises ULC
Date: September 14, 2021
Job Title: Coordinator, Ecommerce
Department: Harlequin Brand Group
Reporting To: Manager, Email and Ecommerce
Status: Regular Full Time
Location: 22 Adelaide Street West, Toronto (currently working remotely but will need to commute to the office when it reopens)

We celebrate and support the differences that make each of us unique, striving to create a welcoming workplace that ensures everyone has a voice and are able to do their best work. We welcome all applicants, including those who identify with groups that are traditionally underrepresented in the publishing industry including, but not limited to, Black, Indigenous, and people of colour, and members of the LGBTQIA2S+ community, and persons with disabilities. Join us, and share your story.

Job Summary:
As a member of the Digital Capabilities team, the Coordinator, Ecommerce is responsible for assisting in planning and executing ecommerce initiatives. They are also responsible for leading Quality Control initiatives, promotion planning, liaising with Customer Service, and analysis.

Duties and Responsibilities:
1. Planning & Merchandising (50%)
• Works with Manager to develop compelling promotions and ensures that all product is merchandised effectively.
• Ensures priority titles are incorporated into merchandising plan.
• Write creative briefs for on-site merchandising promotions.

2. Quality Control (20%)
• Works closely with internal teams to ensure all files and assets are received and uploaded prior to sale date.
• Manages QC testing for onsite promotions and executes tests plans for new web development projects

3. Fulfillment and Customer Service (20%)
• Acts as liaison with Harlequin Distribution Center to ensure accurate and timely fulfillment and delivery of orders.
• Works closely with Customer Service to ensure a positive customer experience and appropriately address issues.

4. Analysis (10%)
• Works with Manager to research sales and site metrics.
• Assists with monthly report including results, commentary and recommendations on new promotions and merchandising based on these results.

Specific training or job experience required includes:
• Post-secondary diploma/degree in Business/Marketing.
• Must have high proficiency in Microsoft Word and Excel.
• The ability to work successfully both alone and within a team dynamic.
• Strong time management, organizational, and planning skills.
• Effective verbal and written communication skills
• Creative thinker with a drive for results.
• Harlequin product knowledge an asset.

What’s in It For You?
• The opportunity to be part of a company on the leading edge of publishing, working with a very talented team and exceptional books
• Remote work, flexible start/stop times
• Paid time off days and vacation allotment, starting at three weeks
• Flexible benefit plans to fit your needs and pension matching
• Various virtual social activities to keep you connected – we love trivia!
• Virtual author events and access to discounted books
• Working with passionate people!

About HarperCollins Canada and Harlequin
Harlequin is a leading publisher of commercial fiction and narrative nonfiction. We publish more than 100 titles a month that reach audiences globally. Encompassing highly recognizable imprints that span a broad number of genres, we are home to many award-winning New York Times and USA TODAY bestselling authors. Harlequin is a division of HarperCollins Publishers, the second-largest consumer book publisher in the world. Through HarperCollins’s global publishing program, Harlequin titles are published in 17 countries and 16 languages.

Known worldwide for the quality of its list, HarperCollins Canada is the proud home of many bestselling and award-winning authors, including Esi Edugyan, Heather O’Neill, and Lawrence Hill. It is our vision to publish the best books of our generation and to work with authors over the length and breadth of their careers. Our authors are at the centre of everything we do. In addition to the Canadian publishing program, HarperCollins Canada is responsible for the sales, marketing, and publicity of HarperCollins titles from around the globe.

How to Apply

External applicants are asked to apply on our website ( by September 28, 2021. HarperCollins Canada and Harlequin are Equal Opportunity Employers committed to equal employment opportunities. Employment decisions are based on job requirements and the skills, knowledge, and experience of the candidate, regardless of any other factors unrelated to job performance. We are also committed to ensuring that the accessibility needs of candidates and employees are considered and accommodated during the recruitment process. We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.

Job Types: Full-Time.

Job expires in 31 days.

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