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2 Jun 2020

Full-Time Contact Tracer

Steph@MAXIMUS – Posted by Steph@MAXIMUS Texas, United States

Job Description

Job Description – Contact Tracer

Texas COVID-19 Statewide Contact Tracing

Contact tracing is a process that identifies individuals who may have been in contact with someone who is infected by a virus. Once these contacts are identified, public health workers known as contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing.

The Texas Department of State Health Services (DSHS) will hire, train and supervise a team working remotely to support DSHS and local health departments to perform COVID-19 contact tracing activities statewide. The aim of this will be to call every person diagnosed with COVID-19, gather information about their contacts, and to call every contact in Texas. This is in tandem with other statewide efforts to increase testing, develop coordinated outbreak management response, increase infrastructure for isolation and quarantine support, if needed, and fortify efforts to control the pandemic in Texas.

Position Overview

Under the supervision of a Contact Tracing Supervisor, the Contact Tracer will use the Texas Health Trace web-based data management platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate. The Contact Tracer will be part of a team of managers, epidemiology leads, case investigators, community resource coordinators, and other contact tracers.


  • Call contacts of newly diagnosed patients. Communicate with contacts in a professional and empathetic manner.
  • Collect and record information on symptoms into Texas Health Trace.
  • Provide contacts with approved information about Texas’ quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources.
  • Follow a script to inform contacts about the importance of quarantine/isolation and what to do if symptoms develop.
  • Escalate issues to epidemiology lead.
  • Maintain daily contact with supervisor.


  • High school diploma, or equivalent required
  • Ability to speak, read, and write English fluently
  • Fluency in second or multiple languages a plus
  • Ability to work remotely
  • Ability to exhibit a professional, positive attitude and work ethic
  • Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency with computers and data entry into electronic tracking systems
  • Ownership of or ability to acquire a personal computer and broadband internet access. A headset is preferred.
  • Texas resident preferred and familiarity with Texas’ geography

Other Requirements

Individuals selected for employment:

  • are required to follow all scripts, policies and procedures provided by DSHS, and comply with DSHS training regarding confidential information related to personal information.
  • must complete the following as part of onboarding:
    • Making Contact: A Training for COVID-19 Contact Tracers” offered by the Association of State and Territorial Health Officials
    • Texas Health and Human Services HIPAA training or approved equivalent
    • Texas Health and Human Services Cybersecurity training or approved equivalent
    • Texas Health Trace data system training
    • Texas Health and Human Services Acceptable Use Agreement
  • must meet minimum requirements for Personal Computer hardware and software and broadband internet.

The contact tracing call center will operate 7 days a week between the hours of 8am and 8pm Central Standard Time. Evening and/or weekend work may be required.

How to Apply

If you are interested in applying and interviewing, please send your resume to Stephanie with the subject line as "Contact Tracer." Thank you

Job Categories: LGBT. Job Types: Full-Time.

Job expires in 55 days.

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