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15 Apr 2022

Full-Time Concept Owner – Partnership Management

RainforestAlliance Anywhere

Job Description

The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.


Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests  and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.


As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.


At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.




To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.




Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.



The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.


Position summary:


The Supply Chain Excellence department provides guidance, services and digital tools to producers and companies, enabling them to join our programs, achieve certification, monitor progress, trade and make sustainability claims, and generally manage their supply chains and responsible sourcing relationships


The team is structured across five pillars, accountable for the consolidation and alignment of strategic programmatic direction (concept owners); the design process and overall architecture; change project program management; development; and customer success / support. These teams work closely together, and with key internal and external stakeholders, to deliver our concept strategies.


As a Concept Owner (in collaboration with the Lead Concept Owner) your role is to work with key stakeholders across the Rainforest Alliance to co-create and land the strategy, vision, and continuous improvement agenda for your concept(s), continually looking to advance the value proposition in your space, making today better, and creating the future.


You will translate the strategy and vision into a roadmap with concrete objectives and serve as the focal point for communications on concept progress to your stakeholders. You will assess and manage customer-centric business requirements, make total value assessments, and coordinate development needs in your respective area. You will lead requirement discussions with business stakeholders and process owners, and contribute to process development, by providing information on future functional needs for your respective business area.


You actively drive the development of business models and associated business process models for your specific area, working closely with product owners to define potential product solutions, while ensuring that best practices and principles are designed into requirements upfront.


Rainforest Alliance operates in Agile mode, hence you will work closely together with the Product Owner(s) in Agile teams and ensure that business concepts are developed and tested according to agreed requirements.


As a Partnership Management team, we focus on developing and landing our strategy for managing our relationships with all supply chain partners (from farmers to end-users), to contribute to a best-in-class customer experience in all their interactions with us. This includes strategies for; Initial registration with the Rainforest Alliance; Legal agreements; Customer Relationship Management (CRM), Case Management and Ticketing; and Self-Service support channels. In addition, we are also responsible for the strategy for centralised knowledge management underpinning the areas above, setting up all of these processes for maximum efficiency and scale, and providing the foundational infrastructure behind our value propositions, this role sits within a team of 2 others (including the Lead Concept Owner – Partnership Management).





Concept Ownership

  • Responsible for gathering and maintaining business requirements for final process models, including the documentation for the Partnership Management concept
  • In collaboration with the Lead Concept Owner, work with business stakeholders in Customer Success, Markets Transformation, and other key disciplines to develop an aligned 3-5 year strategy and ambition for partnership
  • Represent Partnership Management in cross-departmental workshops and ensure that your deliverables are clear and aligned with other colleagues that also focus on this space;
  • Be a problem solver, identifying underlying challenges and work proactively and collaboratively to solve them;
  • Actively look for continuous improvement opportunities in close cooperation with stakeholders;
  • Maintain strong relationships with partners in other teams and communicate changes to ensure alignment with key stakeholders;
  • Document and analyze business requirements
  • Make sure that the requirements are accurately understood, and consult with stakeholders as necessary when new questions are raised;
  • Ensure alignment with product owners and implementation managers in respective tool and process landscape according to the requirements;
  • Create and maintain functional solution concept documentation in your own responsibility area.
  • Participate in system design (UX), global testing and validation of test results;
  • Work closely together with the support organisation to develop and update trainings and e-learning materials; and
  • Support global roll-outs (internally and externally) in validation and implementation.


Skills & Qualifications:

  • BA degree in Business Administration, Computer Science, or related field, Masters Degree Preferred;
  • Experience with business process management, and 3 years of experience in related field;
  • Excellent problem solving and analysis skills; able to identify underlying issues and challenges and work collaboratively towards resolution;
  • Experience in Customer Journey, System Design (UI/UX), and working within an Agile team framework will be a plus;
  • Strong organizational skills to manage multiple priorities in a time-sensitive manner.
  • Strong influencing and facilitation skills with a proven ability to convene and reconcile different stakeholder interests and influence towards a common vision/plan;
  • Excellent interpersonal skills with the ability to interact culturally, linguistically, and diplomatically laterally and vertically;
  • Self-motivated, creative and results-oriented, with a passion for innovation and challenging the status quo;
  • Experience working with voluntary standards within agriculture/forestry is highly desired;
  • Strong rational and emotional intelligence, with a demonstrated ability to remain calm and focused under pressure; and
  • Excellent writing, editing and verbal communication skills.



Commensurate with experience.


Deadline: April 21, 2022



Only candidates authorized to work in our countries of operations will be considered.


The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.

If you have any questions about the job vacancy, please contact the HR department:


How to Apply

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Job Types: Full-Time.

Job expires in 6 days.

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