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21 Dec 2021

Full-Time Computer Support Technician

Newfoundland Labrador Liquor Corporation – Posted by Newfoundland Labrador Liquor Corporation St. John's, Newfoundland and Labrador, Canada

Job Description



Computer Support Technician

Information Technology Department

Permanent Position

Competition No. C119021 PCST (E)

As a member of the IT Department, this position is accountable for the following:

  • Provides help desk support to all NLC business units, vendors and suppliers;
  • Logs all calls immediately in the Help Desk ticketing system quickly and efficiently with detail and completing 1st level triage where possible;
  • Develops and maintains detailed solutions in a knowledge base repository;
  • Installs, configures, and supports , computers, equipment, and peripherals;
  • Communicates with clients and technical staff the status of tickets in a timely manner;
  • Troubleshoots operating problems in both hardware and software, and develops and implements changes to rectify the problems;
  • Assists in the implementation, deployment, and maintenance of local and wide area network components (i.e. switches, routers, network IP cameras and network printers), operating systems, applications packages and connections to the network;
  • Researches new equipment and applications;
  • Communicates with support vendors by placing service calls, co-ordinating the service required, and ensuring its completion;
  • Procures requested hardware, software, and services through acquiring quotes, ordering and receiving of items upon approval;
  • Provides training to end users on the use of new hardware or software;
  • Performs asset inventory reviews and makes recommendations based on findings;
  • Sets-up and supports special events including configuring of hardware and software, and physical set-up at event location;
  • Performs relocation of equipment;
  • Provides support to departmental projects;
  • Performs software updates and upgrades;
  • Performs regular security monitoring;
  • Participates in an on-call rotation.

The successful candidate shall possess the following qualifications:

  • Completion of a two (2) year post-secondary diploma in Information Technology or a computer related field;
  • Minimum of one (1) year experience in information technology support;
  • Thorough knowledge of Microsoft Windows operating systems, Microsoft Office product suites and other information technology software tools;
  • Knowledge of Retail Point-of-sale (POS) systems, IBM iSeries, and/or Merchandise Management Systems would be considered an asset;
  • Information Technology proficiency testing may be required.

The successful candidate will be a self-starter who is highly motivated, possessing excellent problem solving abilities, interpersonal and communication skills, and is able to work as a member of a results oriented team.

NLC values diversity, inclusion and belonging in the workplace and strives to create a workforce that reflects the diversity of the communities we serve. All qualified candidates are encouraged to apply. We welcome and encourage applications from under-represented groups such as: Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity. If you are a member of an under-represented group, we invite you to self-identify on your cover letter, or resume.

Accommodations for job applicants with disabilities (differing abilities) are available on request.

Condition of EmploymentEmployees hired on or after December 17, 2021 will be required to provide proof of full COVID-19 vaccination or approved exemption as a condition of employment, as per NLC’s Mandatory Vaccine Policy

Salary:                         CG 27:  $43,698.20 – $48,339.20 annually

How to Apply

Please send a resume no later than Friday, January 7, 2022 via Please state Competition Number on resume. Proof of education must be provided prior to employment with NLC. Please note, while we appreciate the interest of all candidates, only those selected for an interview will be contacted.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 13 days.

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