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19 Oct 2022

Full-Time Community Engagement Coordinator – COMMU002435

Sound Transit – Posted by Sound Transit Seattle, Washington, United States

Job Description

Salary range is $21.63 to $40.87 hourly, with a midpoint of $31.25.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.


Under general direction, supports the work of the Engagement Division within the Sound Transit Communications Marketing Engagement Department including multiple corridors simultaneously and specific capital projects as assigned. Provides administrative, logistical and technical support services, including invoice processing, engagement supply management, contract management, record-keeping, reporting, research and analysis to help ensure effective implementation of public engagement efforts. Serves as a liaison and point of contact between Sound Transit (ST) and members of the community for anything regarding capital projects, safety and operations; coordinates and provides public information about capital projects; responds to public inquiries and constituent concerns; and plans and staffs community engagement events; identifies issues that may impact construction neighbors and takes appropriate action to avoid or minimize problems.


The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Provides direct administrative support to the engagement division and back-up support for the CME department. Maintains and organizes the engagement division supplies.
  • Manages several agency and division contracts and provides administrative support for staff use of the contract.
  • Ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable agency, state and federal laws/policies/procedures/rules and regulations.
  • Coordinates and provides logistical support for meetings/events including staff support, event material organization, room reservations, equipment, beverages, meals in compliance with ST policies.
  • As requested, takes and transcribes details minutes for division, department, project and executive meetings.
  • Processes event registrations, office and engagement supplies, other routine expenditures, and reconciles and justifies expenses in accordance to Sound Transit procurement card policy.
  • Assists in onboarding for new department or division employees.
  • Supports community engagement team while developing engagement skills. Assists engagement staff across multiple projects to ensure projects are delivered in a transparent, inclusive, and responsive manner in addition to being timely, cost-effective, high quality.
  • Evaluates your work through a lens of social and racial equity to improve upon existing practices. Applying equity and social justice principles is a foundational expectation for the community engagement team at Sound Transit. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work on a daily basis.
  • Responds to basic public inquiries via e-mail and phone calls.
  • Assists with data entry.
  • Updates basic project information materials, such as fact sheets and webpages.
  • Edits public information materials, proofreading and quality assurance.
  • Coordinates internal review of printed materials.
  • Ensures that proper document control processes are followed.
  • Serves as primary point of contact for smaller projects. Prepares and distributes materials, contacts stakeholders, responds to public inquiries or concerns, and communicates public input to project staff.
  • Create and distribute notices, flyers, and other materials door to door for construction activities as needed.
  • Visits areas impacted by construction in-person as needed.
  • Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.
  • Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
  • It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
  • It is the responsibility of all employees to integrate sustainability into everyday business practices.
  • Other duties as assigned.



Education and Experience:

Associate’s degree in communications, public affairs or administration, English or closely related field and three years of experience that includes public engagement, community relations and coordinating engagement projects within a diverse urban community; OR an equivalent combination of education and experience.

Required Licenses or Certifications: 

Valid state driver’s license.

Required Knowledge and Skills:

  • Operations, services, and activities of a community engagement program.
  • Methods and techniques of public relations and community engagement.
  • Project management techniques and principles.
  • Methods and techniques of writing and editing.
  • Public speaking principles and techniques for effective presentations.
  • Public relations methods and techniques.
  • Transportation infrastructure projects.
  • Customer service principles and practices.
  • Principles and practices of record keeping and records management.
  • English usage, spelling, grammar, and punctuation.
  • Pertinent local, state and federal laws and regulations.
  • Modern office procedures, methods and equipment including computers and computer applications such as word processing, invoice processing software, presentation software, spreadsheets, and statistical databases.
  • Establishing and maintaining effective working relationships with community members, organizations, businesses, property owners and the general public.
  • Distilling technical information into concise, easy to understand messages for public consumption.
  • Effectively representing Agency programs with the public, businesses, community organizations, and other government agencies.
  • Working cooperatively with other departments, Agency officials, and community groups.
  • Working effectively under pressure, meet deadlines, and adjust to changing priorities.
  • Using personal computer software programs affecting assigned work such as Microsoft Office, tracking systems and content management systems.
  • Managing multiple tasks, setting objectives/goals, and re-prioritizing as needed.

Preferred Knowledge and Skills:

  • Bi- or multi-lingual proficiency or fluency is not required, but desirable.

 Physical Demands / Work Environment:

  • Work is performed in a standard office environment.
  • Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
  • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.


Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: administration, communications, Public Affairs, and public engagement.

Job expires in 50 days.

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