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1 Mar 2023

Full-Time COMMUNITY ENGAGEMENT ADVISOR – Talent Pool (104523)

Metrolinx – Posted by Metrolinx Toronto, Ontario, Canada

Job Description

Employee Status:Regular
Bargaining Unit:Non-Union
Pay Range:$76,699 – $104,575
Closing Date:02-Apr-2023

This talent pool will be used to fill full-time or contract positions under various Community Engagement teams across the Greater Golden Horseshoe area that may arise within the next 6 months.

This pool posting is for external applicants only. Current Metrolinx employees are advised to apply via the Internal Career Portal when specific vacancies are posted.


Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Community Engagement Office is looking for a Community Engagement Advisors to serve as a liaison to the community on the Metrolinx Communications Engagement team, and help to build positive relationships through open, clear and timely communications. You will contribute to the development and implementation of strategic community engagement plans, representing the interests of the community and stakeholders internally to Metrolinx project teams, and shares externally the Metrolinx story of how we’re transforming the Greater Golden Horseshoe and helping to connect communities. You will report to the Senior Manager Community Engagement.


What will I be doing?

  • Contribute to the development and implementation of community engagement strategies for both capital projects and day to day transit operations
  • Develop strong and effective relationships with residents and stakeholder groups across the mandate area to help drive Metrolinx’s public communications efforts
  • Define and clearly communicate Metrolinx’s key messages related to project plans and construction impacts. Gather information through site visits, stakeholder meetings, interviews, surveys, etc., to investigate and address public concerns and mitigate issues
  • Support formal consultation by arranging and hosting regular stakeholder meetings (i.e. Construction /Community Liaison Committees), community pop ups and canvasses as well as project tours as required
  • Use an issues management lens to find solutions and mitigations to challenges that can arise with residents and businesses during construction
  • Provide support to various internal and externals stakeholders and work with project neighbors (residential and commercial), community partners, and government stakeholders, including the Ministry of Transportation (MTO) to exchange information, execute communications strategies, respond to complaints, analyse information, and execute media and communications plans
  • Strong influencing/negotiating skills as well as political acumen capabilities to deal with a variety of stakeholders, agencies and staff to ensure successful outcomes and achieve goals
  • Adhere to Metrolinx brand guidelines on designs and written or visual material used in Metrolinx print materials, web site, multimedia, or displays. Developing briefing notes and event summaries on minor to major impact issues and construction activity, as required to support supervisor, media relations, CEO, and MTO


What skills & qualifications do I need?

  • Completion of a diploma in Communications, Media, Urban Planning, Transportation Planning or related field – or a combination of education, training and experience deemed equivalent
  • Minimum four (4) years’ experience in communications, community engagement, customer service and/or public affairs, with experience executing and communicating informational and promotional material to the general public
  • Must have a valid Ontario Class “G” driver’s licence and must meet corporate standard for a good driving record
  • Complete proficiency in the English language is essential to facilitate high profile public communications
  • Ability to communicate in French or other language is an asset
  • Familiarity and experience working with the diverse communities that make up the region
  • Previous experience working on large infrastructure projects and facilitating a public consultation process or engagement session
  • Knowledge of customer service, descalation techniques and tactics, and issues identification/management
  • Modern communication techniques and software applications (e.g. desktop publishing, word processing, web-authoring, content creation and operational proficiency with social media)
  • Experience leading community projects to deliver finalized communications products within tight deadlines. Organizational, research, planning, time management and project management skills
  • Interpersonal, diplomacy, oral/written communication skills and political acuity
  • Flexible Hours – must be prepared to occasionally work outside of regular working hours during some phases of a project (beyond 5pm during the work week and weekends as required, etc.).


Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.



We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email


Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

Metrolinx employees are required to be fully vaccinated against COVID-19 in accordance with Metrolinx’s Mandatory COVID-19 Vaccination Standard, made under the Metrolinx Communicable Diseases in the Workplace Policy, as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metrolinx.

To apply for this position, please submit your resume online through the Current Opportunities page.


We thank all applicants for their interest, however, only those selected for further consideration will be contacted.


How to Apply

To apply for this position, please submit your resume online through the Current Opportunities page.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

Job expires in 70 days.

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