Job Description

BGC Canada is seeking a Club Support Manager, Quebec or Eastern Ontario-based who is bilingual in English and French, to initiate and provide consultation and support services to member Clubs. Reporting to the Director, Central Region & Operational Excellence, this role works in partnership with local Clubs to build and grow their capacity to have the greatest impact on children, youth, and families; and works in collaboration with other members of the national team to assist Clubs with achieving operational excellence.

About BGC Canada (formerly Boys & Girls Clubs of Canada)

Community-based services. Positive relationships. Life-changing programs. As Canada’s largest child- and youth-serving charitable organization, BGC Canada provides vital programs and services to over 200,000 young people in 775 communities across Canada.

We provide safe, supportive places where all kids and teens, of all backgrounds, can experience new opportunities, overcome barriers, and develop confidence and skills for life. From anti-racism to Reconciliation to LGBTQ2S+, food security to scholarships to job readiness, our Clubs battle systemic issues with systemic solutions—equity, acceptance, support, and opportunity.

And it works. 69% of alumni say a Club saved their life. We help increase academic performance and decrease risky behaviours. The kids and teens we serve tell us that we’ve helped them feel more confident, get along better with others, and make better choices for themselves.

Opportunity Changes Everything is our rallying cry and the foundation of BGC Canada’s recent rebranding. It embodies our goals:

• To become known as Canada’s leading champion of children and youth
• To provide more children and youth with a third place between the realities of home life and the pressures of school
• To nurture Canada’s next generation

If a young person needs it, BGC Clubs provide it.

BGC Canada’s National Team

BGC Canada’s national team supports our member Clubs and leads in issues management, policy advocacy, and other critical work on behalf of Clubs. We advance the agenda for the children, youth, and families served by member Clubs through critical work in public policy, research, program development, and Club support. The national team is also responsible for building the BGC brand, fundraising, and managing public relations and communications for our cause.

About You

You are a dynamic individual who thrives in a professional, fast-paced, and detail-oriented environment. You have progressive non-profit experience and have demonstrated experience building organizational capacity in the non-for-profit sector in Quebec. You are fluently bilingual with a strong understanding of Quebec culture, the social services sector, and the needs of children, youth, and families. You have demonstrated experience with results-based project management, logical framework, and work-plan processes, and you are highly organized, can independently manage multiple priorities and deadlines, from creation to completion. You are a strong communicator, with exceptional interpersonal skills, who enjoys connecting and collaborating with others from senior leaders to a Youth member at a local Club. You communicate effectively with people from diverse backgrounds and experiences and can receive and give supportive feedback to foster equity and inclusion in working relationships.

About the Role

Specific duties include, but are not limited to:

• Establish and maintain strong relationships with Club Executive Directors to build and maintain sustainable and effective Clubs.
• Provide on-site Club support including, but not limited to, governance training, facilitated strategic planning sessions, using and developing tools and templates for policy and procedures development, assisting Clubs with increasing program quality, etc.
• Support Clubs working through the BGC Canada Operating Standards (Pre & Post Review) and provide tools and resources to help Clubs achieve the standards.
• Build a strong network of Clubs that feel engaged in the movement and connected to other Clubs. This includes promoting attendance for learning and networking opportunities, including BGC Canada webinars, conferences, and symposiums.
• Ensure the proper orientation, onboarding, and mentoring of new Executive Directors.
• Support the development of viable new Clubs and the possible consolidation of existing Clubs, where determined, and assist established Clubs to expand.
• Be aware of, and monitor Provincial legislation, trends, funding, and initiatives that support the work of Clubs in both Quebec and Ontario.
• Collaborate with other national staff to coordinate initiatives and provide resources, materials, and solutions to meet the needs of the Clubs and the movement.

Our Ideal Candidate

• University degree in adult education, public administration, human/social services, or a related discipline
• Minimum of 5 years management experience in a human services organization working in Quebec
• Written and oral French & English fluency
• Demonstrated experience building organizational capacity in the not-for-profit sector in Quebec
• Excellent organizational, analytical, and project management skills
• Outstanding communication skills (written and verbal)
• Possesses exceptional interpersonal skills with the ability to build and maintain relationships with volunteers/Boards, Club leadership, and colleagues.
• Proven ability to plan, organize and manage multiple tasks within established deadlines
• Demonstrated ability to take the initiative and work independently
• Literacy with the Microsoft 365 suite of programs, salesforce, and the internet.
• Is both a people person and a numbers person, equally at ease in front of a corporate CEO, a Youth member at a local Club, or analyzing spreadsheets.
• Has the flexibility to accomplish job responsibilities in several work environments, whether from home, on the road, or in an office.
• Ability to travel frequently and work on weekends as required
• Successful completion of a Vulnerable Sector Check.

Working Environment

The role is remote and can be based anywhere in Quebec or Eastern Ontario. When working from home, the incumbent must have their own dedicated workspace where they can work comfortably and focus on their tasks with High-Speed Internet. The position requires the incumbent to work in front of a computer for extended periods of time, have their own vehicle, and work within a geographically dispersed team.

How to Apply

We would like to hear from you if you are interested in this role. Please forward your cover letter and resume confidentially to HR@bgccan.com and include “Club Support Manager – YOUR NAME” in the subject line of your email.

BGC Canada is committed to providing an inclusive workplace that embraces diversity, values differences, and supports the full participation of all employees. We welcome applications from racialized persons/persons of colour, Indigenous persons, persons with disabilities, 2S & LGBTQIA+ persons, and other persons from diverse backgrounds. Upon request, we offer accommodations to applicants with disabilities throughout our hiring process.

As leaders in vaccination education, BGC Canada requires all employees to be fully vaccinated. The definition of ‘fully vaccinated’ against COVID-19 is based on the public health requirements for a vaccine passport (or similar official evidence) in the jurisdiction of the employee’s residence. The successful applicant will need to provide proof of vaccination.

We thank all applicants for their interest; however, only those under consideration for the role will be contacted.

This is a full-time, permanent role. The starting salary is $65,000, plus excellent benefits. Starting salaries are based on relevant experience.

Application deadline: Friday, March 24, 2023

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Bilingual, French Fluency, and Member Services. Salaries: 60,000 - 80,000.

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