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11 Dec 2020

Full-Time Cloud Operations Engineer

SDL – Posted by mlamsdl Montreal, Quebec, Canada

Job Description

SDL is seeking a Cloud Operations Engineer to join our global organization.  We are looking for an analytical and articulate individual to join a busy team providing high-quality technical support for our hosted environments, while continuously applying our working practices through refined processes and automation. The successful candidate will thrive in a challenging environment where they will be required to provide a stellar operational support to our customer based in Canada. The candidate will also help direct work towards ongoing and future technical projects, migrations and expansions


This role requires a self-starting capable team player with the ability to effectively communicate with business contacts as well as the technical teams. They must be able to work in a professional manner with clients and at all times remain focused on key cloud support goals, primarily standardization of the service and client satisfaction.


Key Responsibilities

  • Support key implementations based on SDL’s services, with particular focus on MultiTrans and related products
·       Manage application infrastructures in several geographically dispersed data centers
·       Work closely with science, development and product teams throughout the dev lifecycle and deployment process, to ensure high-quality releases and successful outcomes.
·       Responsible for application deployments, monitoring, and overall service availability.
·       Provides input on scalability, capacity planning and high availability concerns.
·       Take ownership of and provide real time response/resolution to escalated customer support inquiries or escalated infrastructure alerts.
·       Troubleshoot issues in a methodical, consistent, and efficient manner.
·       Maintain high quality service desk entries including timely, accurate and detailed notes.
·       Monitor service availability (including the underlying infrastructure) and react to alerts prior to them becoming critical.
·       Automate tasks using config management and scripting languages for scalability, repeatability and increased efficiency.
·       Ensure OS and userland patches are up to date; maintain and test server backups.
·       Ensure server/process documentation is accurate, up-to-date and appropriate.
·       Document and share knowledge within the team and help train other team members.
·       Communicate effectively with Development and Support teams, escalating issues appropriately.
·       Contribute to departmental roadmap with technology or process initiatives to provide continuous improvement.
·       Maintain an up-to-date knowledge of Internet technologies and developments.
·       Participate in after-hours on-call support/monitoring rotation and occasional after-hours scheduled work.
  • Act as a representative of Cloud Operations in meetings and workshops with the client where relevant to their implementation and service
  • Take clear ownership as the primary cloud engineer for building and improving the service
  • Provide constructive input into future changes to the implementation and service


Skills & Experience

The ideal candidate for this role will have 3+ years technical experience in a client-facing services environment in delivering complex client projects.


  • In-depth knowledge of Windows Server administration
  • Good knowledge of OS Administration – CentOS, Red Hat
  • In-depth knowledge of IIS administration
  • In-depth proprietary Software Installation, Troubleshooting & Technical Support experience
  • Good knowledge of networking principles (Active Directory, DNS, firewall, load balancers, etc.)
  • CI/CD tools – Jenkins, Nexus
  • Configuration and deployment automation – Ansible, Chef, Puppet, Octopus
  • Version control systems – Git
  • Configuration and administration of database services – SQL Server, Oracle
  • Monitoring tools – Zabbix, ICinga, Status Cake, App Dynamics
  • Scripting Languages – Powershell, Ruby, Python
  • Cloud Knowledge – AWS, Azure, ECL2
  • Good knowledge of general Information Security and Privacy Policies in a IaaS, PaaS environment and ISMS processes
  • Strong interpersonal skills and the natural ability to communicate effectively internally and externally. Develop relationships, with both technical and non-technical personnel and in a confident and friendly manner
  • Excellent written and verbal communication skills (English) and a good level of French
  • A self-starter able to work independently and be resourceful in terms of finishing tasks and responsibilities


  • Experience with MultiTrans / TMS
  • Experience with front-end Java development (JSP, JSTL)
  • Experience in training and writing process documentation
  • ITIL V3 Foundation

Qualifications and pre-requisites


  • Technically relevant degree or equivalent professional qualification
  • Must have a valid passport and have the ability to travel internationally


Work Environment

  • Brand new modern open concept office with breakfast and fruits available as well as great coffee.
  • A Keg for special events!
  • Located a couple of minutes from Peel metro station, very practical in winter as you don’t need to go outside.
  • Possibility to do charity work for 5 days paid.
  • 3 weeks’ holiday.
  • Fun social committee.
  • Gym membership and massage therapy discounts.
  • Access to a vast library of eLearning training.
  • Great benefits plan (dental, medical, STD/LTD, EAP…)



Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

Job expires in 48 days.

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