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15 Dec 2022

Full-Time Clinical Specialist

patrickconklin – Posted by patrickconklin Québec City, Quebec, Canada

Job Description


The Clinical Service organization is a field-based product training, support and education group.  As part of this group, this position requires a strong clinical background in apheresis and ECP with the ability to provide education and/or training and support to Health Care Providers (HCPs). In fostering the safe and appropriate use and application, the Clinical Specialist (CS) provides subject matter expertise to ensure appropriate education and training in the application, administration, and utilization of Mallinckrodt devices and technology.

The Clinical Specialist requires solid technical, clinical, and functional expertise within their therapeutic area. They should be able to lead field-based HCP training and educational sessions and provide onsite and remote support, both of which foster safe and appropriate use of Mallinckrodt’s pharmaceuticals devices, and technologies.

In Canada the Clinical specialist will be accountable for ensuring that all ECP sites are well trained and mandatory training is up to date.

Principal Responsibilities

  • Serves as subject matter expert within a specific therapeutic area to provide education, phone support and training (staggered working hours, on-call hours and weekend work may be required)
  • Leads onsite field training and/or remote support for Mallinckrodt Pharmaceuticals drugs and devices
  • Gathers and reports appropriate field information to internal stakeholders
  • Accurately responds to medical device therapeutic questions from institutional-based health care providers in accordance with approved company guidance for CSs and applicable laws, regulations, and ethical standards and using approved content
  • Interacts with a variety of internal stakeholders including but not limited to Clinical Specialists in other international regions, Technical Service, Medical Department, Quality, Regulatory, Research & Development, and Legal personnel, and commercial in accordance with approved company guidance and applicable laws, regulations, and ethical standards
  • May contribute to device and drug-related Pharmacovigilance activities including complaint capture of AEs
  • May assist in development of tools and resources to develop and maintain a cutting-edge training and education program
  • May support clinical research and/or clinical trial site initiations by providing technical support throughout the study period, advising Sponsored Study or Investigator Initiated Research (IIR) investigators on instrument use
  • May author or co-author clinical research or other clinical papers
  • May act as an SME for various internal projects
  • May provide Congress support

Department specific/Non-essential responsibilities:

  • Documents customer interactions and activities in appropriate databases, retaining and submitting required expenses, completing administrative activities,  and meeting defined qualitative and quantitative objectives
  • Must be committed to full compliance with all company SOPs, regulatory requirements, and applicable laws and Health Canada guidance.

Minimum Requirements

Experience / Skills Therakos:

  • RN or BS required
  • Preferably 3 years clinical experience, preferably in apheresis/dialysis – Prefer ECP experience
  • Preference for French and English capability
  • Preferably 2 years of clinical education and training experience and/or management experience


  • Scientific/Clinical acumen
  • Ability to cultivate strong relationships with internal stakeholders (e.g. Medical Affairs, R/D, Quality, Pharmacovigilance, Device Safety, Regulatory) and external HCPs
  • Creative problem-solver with strong business skills/acumen
  • Very good organizational and time management skills and ability to work independently with direct management oversight
  • Strong interpersonal and organizational team skills
  • Team player
  • Strong written and verbal communication skills
  • Ability to quickly and comprehensively learn about new subject areas and environments and effectively communicate that information
  • Possesses an understanding of both the pharmaceutical and healthcare industries

Organizational Relationship/Scope:

This position reports to the Operations and Customer Service leader in Canada with a dotted line to the Clinical Specialist leader in the EU. The CS may interact with internal colleagues in marketing, sales, research and development, device safety, quality, regulatory, and medical affairs team members. External collaboration includes trade associations, professional societies, and HCPs. Collaboration across a matrix organization is required.

Working Conditions:

This position is field-based, with a local, national and/or international travel requirement of up to 70%. Applicants must possess a valid driver’s license and an active professional (i.e., RN, Respiratory Therapist) license if applicable

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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