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13 Feb 2021

Full-Time Clinical Program Manager

FriendsofRuby – Posted by FriendsofRuby Toronto, Ontario, Canada

Job Description

Friends of Ruby is a charity dedicated to the progressive well-being of LGBTQI2S youth, aged 16-29 through mental health services, social services, and housing.

Friends of Ruby operates a Youth Centre and a Transitional Home. The Centre provides access to barrier free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and a comprehensive programming. The Home provides transitional and emergency housing, as well as mental health and life-skills to support youth moving towards independent living.

Friends of Ruby recognizes that a diverse work force is critical to accomplishing our mission. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.

We strongly encourage applications from the LGBTQI2S and BIPOC communities, and diverse backgrounds that meet the requirements of the job posting. We suggest applicants introduce themselves, their stories and lived-experiences in their cover letter to their level of comfort.

Position Summary

We are looking for a member of the LGBTQI2S community Clinical Manager to support the Organization’s efforts towards providing progressive support to LGBTQI2S youth in our Centre in Queen East Toronto.

Under the direction of the Youth Services & Housing Director, the LGBTQI2S Clinical Manager is responsible for overseeing the development, delivery and evaluation of clinical services, ensuring high quality delivery of the therapeutic groups and one on one counselling, program planning, development and evaluation, and the supervision of Clinical staff, performance improvement and quality management.

This role will provide day-to-day supervision, mentoring and performance management to Clinical Counsellors, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance and leading staff development through motivation and training; creating a safe and supportive environment for all participants and staff.

Who you are

We’re looking for thoughtful, decisive, flexible, proactive and caring candidates who are committed to support our participants and staff through continued efforts and initiatives, leading by example.
You’re a team player with critical thinking and problem-solving skills, who manages change effectively in an ever-changing environment. You have extensive experience as both a clinician and as a clinical supervisor/manager, and developing, implementing and evaluating programming, are comfortable with new technologies and have experience with an interdisciplinary approach.
You appreciate an opportunity to collaborate and harness the knowledge of LGBTQI2S youth with lived experience of hardship, marginalization, homelessness, mental health challenges, with rich experiences and knowledge to offer. You have a deep commitment to youth centered approach, a passion for working with others to support youth to achieve their authentic self and have experience in youth engagement.
You have an understanding of substance use, mental health and harm reduction gained through direct experience working with marginalized individuals, providing support through an anti-oppressive, anti-racist, strengths-based, client-centred and trauma informed lens, preferably to LGBTQI2S youth.

We’re looking for someone who can work effectively with staff, participants, partner agencies, the City of Toronto to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to programming practices and Youth Services operations.

The responsibilities of this position include, but are not limited to:  

Supervision of staff

  • Provide clinical and administrative oversight and guidance to a team of Clinicians.
  • Hiring, supervision and performance management of staff assigned, ensuring continuous learning and professional development.
  • Promoting clinical management best practice and foster a positive, healthy and safe work environment.
  • Assisting team with workload management by reviewing waitlist and responding to phone inquiries of participants and families; assigning and transferring cases between staff and programs.
  • Oversee team schedules and time off to ensure programs and services are staffed adequately.
  • Ensure a high level of performance from your team, delivering services from a trauma-informed, culturally responsive, and anti-oppressive approach.
  • Supervising as assigned, college field placement students.
  • Supervise, coach and mentor employees; establishing clear goal setting and outlining expected outcomes and time frames.
  • Assign tasks, responsibilities, clear deliverables, timelines and ensure employee’s take accountability for their work.
  • Oversee the deliverables of your team, providing regular support and check ins; assuming responsibility for the direct and indirect deliverables of your team.
  • Run regular team meeting and participate in all staff meetings providing department updates and program-specific matters and coordinates staff participation in meetings.
  • Manage the recruitment, orientation and training of staff; and in determining appropriate staffing requirements for programs and services.
  • Identifies training needs and provides opportunities for staff competencies, development and professional growth.

Community Relations

  • Seek opportunities to be involved in and contribute with partner agencies and the community sector, establishing and maintaining productive working relationships with other community-based organizations.
  • Develop and implement training programs and presentations to share knowledge regarding Friends of Ruby’s practices.
  • Liaises with other professionals and works from a multi-disciplinary framework, coordinating and developing services with external social service providers.
  • Attend Community Partner information sessions and external meetings and share takeaways with the team to ensure up-to-date best practices for clinical service implementation.
  • Build and coordinate the relationship with partner agencies for program activities.
  • Lead engagement with strategic partners in support of Friends of Ruby’s mission.
  • Represent the organization at community activities, municipal, provincial and national events to enhance Friends of Ruby’s profile.
  • Put forward proposals for new services and programs, overseeing operations, identifying and responding to policy issues that impact homelessness and poverty in the LGBTQI2S community;
  • Ensure initiatives and programs are design in partnership with other organizations, building upon the intersectionality of Friends of Ruby`s work supporting the needs of the LGBTQI2S community;
  • Participates on committees, task forces and special project as required.

Program Development

  • Lead the planning, development, delivery and evaluation of clinical services by assessing service needs; determining priorities which address participant needs in congruence with Friends of Ruby’s strategic plan.
  • Support the Director in the strategic planning of the department.
  • Oversee the delivery of activities and provide monthly reports with outcomes and recommendations.
  • Support the development, adaptation and implementation of innovative programming that is grounded in evidence-based clinical practices.
  • Develop effective strategies to engage participants, and community partners.
  • Contribute to the use of quality, health, participant satisfaction, and outcome measures for all relevant clinical programs, ensuring a model of continuous quality improvement is maintained.
  • Participate in educational activities and initiatives to enhance the skill, experience, and knowledge of Friends of Ruby’s staff.
  • Prepare and present Clinical Services reports to leadership, the community sector and key donors as required.
  • Report to Leadership on operational performance and key trends in the sector.
  • Manage crisis, recognize and provide appropriate intervention as needed. Address youth conflict directly and respectfully. Teach and model effective problem solving and conflict negotiation.
  • Maybe required to provide therapeutic counselling sessions to youth and their families, formulating treatment plans using a wide range of Evidence-Based and/or Evidence-informed Practices.
  • Maybe required to run and facilitate clinical programming.

Management Administrative and Operational

  • Ensure the facility and services adequately meet the physical, social and development needs of all participants and the protection of each individual’s health, safety, comfort and well- being.
  • Ensure the efficient and effective day-to-day operation of clinical services and programs.
  • Assists with operational research and reports upon request from the Leadership Team.
  • Meet regularly with Leadership Team to discuss the overall effectiveness of client services.
  • Attend and actively participate in organization’s meetings and training as required.
  • Manage the on-call line for crisis on a rotation.
  • Observe organizational policy and all current legislation and regulations.
  • Coordinate and work collaboratively with the Housing Manager and the Youth Services Manager for programming between the Drop In, the Clinical Services and the House and to better support participants across the Organization’s services.
  • Serve as a role model in the maintenance of a culture that ensures support and commitment to the vision, mission and goals of the organization.
  • Ensure the accurate documenting of statistical data related to clinical programming.
  • Support the internal and external communications in all matters related to Clinical Services.
  • Oversee the effective and efficient procurement, supply control and invoices procedures, and manage the annual department budget of the Clinical department.
  • Identify, investigate, correct and document potential environmental and safety problems;
  • Provide oversight to Occupational Health & Safety Committee to ensure the facility meets all legislative requirements.
  • Implements all the City of Toronto and Ministry of Health protocols towards COVID 19 measures and ensures protocols and guidelines are being followed at the Youth Services Centre.

Qualifications and Experiences

  • 2+ years of experience supervising staff.
  • 5+ years of clinical experience working with at risk and marginalized LGBTQI2S youth struggling with mental health, homelessness, substance use, intersecting identities, etc.
  • 5+ years of experience related to program planning and development, monitoring and evaluation, quality assurance implementation, processes and practice.
  • Previous experience with evidenced informed treatment modalities including but not limited to, Narrative Therapy, Cognitive Behavior Therapy, Motivational Interviewing, Family Therapy, Trauma-informed therapy and Dialectical Behavior Therapy.
  • Proven group facilitation skills, preferably utilizing Evidence Based Practices.
  • Bachelor’s or Master’s degree in Psychology, Counselling Psychology, Social Work, or in a related field and/or comparable work experience.
  • Ability to develop collaborative working relationships with other staff, and ability to connect and build rapport with youth.
  • Demonstrated sound judgement related to the development of collaborative approaches working with youth and their families; including high risk circumstances and safety planning;
  • Excellent communication and writing skills, and experience completing documentation and reports properly and in a timely manner.
  • Bring an understanding of anti-racist and anti-oppression frameworks; the function of power structures in directly disadvantaging marginalized populations; the interconnected nature of social categorizations such as race, gender identity, class, sexual orientation, and ability; providing care through an equity lens.
  • Be able to work independently and as part of a team, multitask and remain calm in situations that involve multiple demands, being able to shift priorities with ease and resiliency.
  • Understanding of safety assessment and risk management, crisis intervention and crisis support.
  • Proven leadership and relationship-building skills, with strengths in strategic communication, problem solving and the ability to mediate conflict.
  • Commitment to providing leadership in reducing barriers to social support services experienced by marginalized communities.

Additional requirements

  • Satisfactory clearance under the Vulnerable Sector Police Check Program
  • Must be qualified to legally work in Canada
  • Willing to work at a flexible schedule to accommodate the needs of the organization, working evenings and weekends on occasions
  • Ability to travel to other community-based settings as needed

Statement on Employment Equity and Diversity

We are committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We encourage qualified applicants to consider work and volunteer opportunities with Friends of Ruby as we recognize that a diverse work force and volunteer base are critical to accomplishing our mission. The organization is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, color, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.

Your application 

Interested and qualified candidates are invited to submit their resume and cover letter.
We thank all candidates for their interest. We regret that only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

How to Apply

Please apply here:

Job Categories: LGBT. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 71 days.

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