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22 Jun 2022

Full-Time Clinical Manager

Friends of Ruby – Posted by FriendsofRuby Anywhere

Job Description

We are looking for a Clinical Program Manager to support the Organization’s efforts towards providing progressive support to 2SLGBTQIA+ youth in our Queen Street East, Toronto location.


Under the direction of the Director of Strategic Initiatives and Programming, the 2SLGBTQIA+ Clinical Program Manager is responsible for overseeing the development, delivery, and evaluation of clinical services. Additional responsibilities include: ensuring high quality program delivery in our, therapeutic groups and one on one counselling, our drop-in services; program planning, development and evaluation, and the supervision of Clinical staff, along with performance improvement and quality management.

This role will provide day-to-day supervision, mentorship, and performance enhancement to Clinical Counsellors and our Drop-In staff. Ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning. The Clinical Program Manager will encourage innovation, evaluating performance and leading staff development through motivation and training, creating a safe and supportive environment for all participants and staff.


Who you are:

We’re looking for a thoughtful, decisive, flexible, proactive and caring candidate who is committed to support our participants and staff through continued efforts and initiatives, leading by example.

You’re a team player with critical thinking and problem-solving skills, who manages change effectively in a dynamic environment. You have extensive experience as both a clinician and as a clinical supervisor/manager. Developing, implementing and evaluating programming. You are comfortable with new technologies and have experience with an interdisciplinary approach.

You appreciate an opportunity to collaborate and harness the knowledge of 2SLGBTQIA+ youth with lived experience of hardship, marginalization, homelessness, mental health challenges and addiction, with rich experiences and knowledge to offer. You have a deep commitment to a youth centered approach, a passion for working with others to support youth to achieve their authentic self and have experience in youth engagement.

You understand substance use, mental health, and harm reduction gained through direct experience working with marginalized individuals, providing support through an anti-oppressive, anti-racist, strengths-based, client-centred and trauma informed lens. Preferably to 2SLGBTQIA+ youth.


We’re looking for someone who can work effectively with staff, participants, partner agencies, and funders to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data, and apply it to programming practices and youth service operations.


The responsibilities of this position include, but are not limited to:

  • Provide clinical and administrative oversight and guidance to a team of Clinicians
  • Hiring, supervision and performance management of staff assigned, ensuring continuous learning and professional development
  • Assisting team with workload management by reviewing waitlist and responding to phone inquiries of participants and families; assigning and transferring cases between staff and programs
  • Oversee team schedules and time off to ensure programs and services are staffed adequately
  • Supervising placement students as assigned
  • Work with staff to ensure individual and team targets have been met in accordance with funding requirements
  • Seek opportunities to be involved in and contribute with partner agencies and the community sector, establishing and maintaining productive working relationships with other community-based organizations
  • Ensure initiatives and programs are design in partnership with other organizations, building upon the intersectionality of Friends of Ruby`s work supporting the needs of the 2SLGBTQIA+ community
  • Support the Director in the strategic planning of the department
  • Oversee the delivery of activities and provide monthly reports with outcomes and recommendations
  • Support the development, adaptation and implementation of innovative programming that is grounded in evidence-based clinical practices
  • Develop effective strategies to engage participants, and community partners
  • Contribute to the use of quality, health, participant satisfaction, and outcome measures for all relevant clinical programs, ensuring a model of continuous quality improvement is maintained
  • Prepare and present Clinical Services reports to leadership, the community sector and key donors as required
  • May be required to run and facilitate clinical programming
  • Coordinate and work collaboratively with the Housing Manager and the Youth Services Manager for programming between the Drop In, the Clinical Services and the House and to better support participants across the Organization’s services
  • Ensure the accurate documenting of statistical data related to clinical programming and all data meets confidentiality requirements
  • Work with Occupational Health & Safety Committee to ensure the facility meets all legislative requirements



  • Minimum of a Master’s degree in, Social Work, Counselling Psychology or a related discipline. Registered and in good standing with a college that allows for the provision of psychotherapy
  • Minimum of 3-5 years clinical experience working in a Mental Health and Addictions
  • Minimum 2-3 years previous supervisory and management experience required, including demonstrated effectiveness with designing, planning, leading and change management in community mental health
  • Experience using an electronic client record system
  • Lived experience as a member of the 2SLGBTQIA+ community
  • Inspiring and effective leader with strong people management skills and proven ability to apply best practices in effective leadership
  • Experience volunteering or working in the community-based organizations
  • Interest in, and experience with, quality improvement and program monitoring tools
  • Excellent communication skills – both written and verbal
  • Thorough understanding and commitment to anti-racist/ anti-oppression theory and practice, as utilized through a program delivery and clinical lens
  • Demonstrated ability to plan and implement evidence-based programming
  • Experience using multiple modalities of counselling: Examples including single-session, DBT, EMDR, solution focused, EFT etc.


Additional Requirements

  • Satisfactory clearance under the Police Background Check
  • Must be qualified to legally work in Canada
  • Willing to work at a flexible schedule to accommodate the needs of the organization, working evenings on occasions
  • Ability to travel to other community-based settings as needed


Work Environment, Salary and Travel

  • This is a full-time position of 37.5 hours per week (5 full days per week) during normal business hours
  • The incumbent will work in on site at our Friends of Ruby office
  • Base salary: $58,673.80 – $86.285.00
    • Exact compensation may vary based on skills and experience


What’s in it for you?

  • A comprehensive benefits package including an RRSP matching program
  • Working for an organization that supports and encourages personal and professional development; an organization that will invest in your growth
  • A flexible, trust-based culture
  • 12 personal days for illness or personal time away, in addition to 3 weeks of vacation
  • Winter and Summer closures allowing our team to recharge simultaneously
  • A chance to contribute to the growth of an aspirational, well-funded organization and make a significant impact on the mental health and well-being of young people


COVID-19 Protocols 

Friends of Ruby believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.


Hiring Policy / Statement on Employment Equity and Diversity 

Friends of Ruby strives for inclusion and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. Candidates with lived experience of homelessness and/or who self-identify as being from the 2SLGBTQIA+, marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities are encouraged to apply and will be prioritized. We ask that these candidates indicate their relevant identities in their cover letters.

How to Apply

Please apply with your cover letter and resume at this link: How to Apply  Interested and qualified candidates are invited to submit their resume and cover letter. In your cover letter, please tell us why you want to work at Friends of Ruby and outline how your experiences will position you for success in this role. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. We thank all applicants for their interest in Friends of Ruby; however, only applicants who are successful for an interview will be contacted.

Job Categories: LGBT. Job Types: Full-Time.

Job expires in 41 days.

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