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26 Mar 2021

Full-Time Clinical Case Manager

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description


People of color, men, persons with disabilities, persons with experience living in homelessness, non- binary, non-LGBTQ, transgender, and other LGBTQ candidates are strongly encouraged to apply. 

Position Title: Clinical Case Manager, La Casa Permanent Supportive Housing

Reports to: Assistant Director

Category: Exempt

Location: 1444 Irving Street NW, Washington DC 20010

Hours:  Monday-Friday 9 am- 5 PM; (with some flexibility to maintain coverage) Participation in an on-call rotation.

Who we are:

Friendship Place is a nonprofit organization, serving the Washington, DC region.  We empower individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community.  Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond.  Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.  We are committed to living out our core values both within our organization and the community.


The position provides clinical support to the La Casa Permanent Supportive Housing (PSH) program as well additional support to the case management and advocate staff.  The Clinical Case Manager will be responsible for maintaining a caseload of 4-6 residents.  The caseload will consist of particularly vulnerable and high needs residents that will require additional support and case management services. The role will also oversee and provide supervision to the advocate staff.  The PSH program follows the Housing First Model and philosophy, applying best practices and comprehensive case management to ensure improved resident success.  The program provides on-site services to 40 previously chronically homeless single males. The Clinical Case Manager will work to empower La Casa’s residents, while promoting continued growth and self-sufficiency.


Essential Duties and Responsibilities:

  • Provide clinical intervention coaching and crisis management support to the case management and advocate staff.
  • Responsible for on-boarding and training new advocate staff.
  • Oversight of all advocates staff, including providing bi-weekly or monthly supervision, facilitating quarterly all staff meetings in collaboration with Division Director, establishing and maintaining scheduling, and completing performance management tools.
  • Report any staffing concerns to Assistant Director and Division Director.
  • Responsible for registering, tracking and maintaining annual TCP training requirements for Advocate staff, and Friendship Place internal trainings.
  • Responsible for attending all annual TCP and Friendship Place trainings in accordance with the program and organization.
  • Participate in multidisciplinary meetings and regular supervision.
  • Demonstrate empathy and flexibility in responding to residents’ needs and requests.
  • Attend agency and professional trainings and conferences as needed or required.
  • Assist with other administrative/clinical tasks of the program as needed.

Perform the duties of a PSH case manager as described below:

  • Provide supportive, wrap around case management services to a caseload of 4-6 residents, which consists of complex, high need residents that will require frequent contact and much collaboration with other service providers (mental health, medical, substance abuse providers, etc.) to ensure continuity of care.
  • Provide person-centere, trauma informed services, fostering wellness and independence with all residents.
  • Complete intake assessments with new residents and provide an orientation to the building and program.
  • Engage residents and assess individual needs, preferences and strengths, completing biopsychosocial assessments and individualized goal plans in compliance with the Human Care Agreement requirements.
  • Maintain electronic records for caseload by collecting data and completing clinically appropriate progress notes within 48 hours of each contact.
  • Respond to immediate resident needs, providing assistance in crisis situations, resolving conflicts, assisting residents in meeting basic needs.
  • Report incidents in accordance to agency and contract policies.
  • Monitor medical and psychiatric needs of each resident, assist with medication management, and securing adequate resources for the individual needs.
  • Collaborate professionally with external agencies, forming positive relationships with community stakeholders, providing services to residents within the restraints of HIPPA.
  • Perform all other duties as assigned.

Working conditions:

Employee will work during normal work hours with occasional evening work, and weekends.  Employee will participate in on-call rotation, Work in resident’s homes, and escort residents to appointments as needed by public transportation or taxi depending on resident need. Office is located in an apartment building.

Physical and Environmental Requirements:

Occasional driving and community work. Position requires participation in meetings outside of the office where driving is required. Position may require some lifting, up to 20 lbs, due to resident move-ins, on-site or community events, or delivery of donations to the building.

Background checks:

The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, MDP and TB testing.

Direct reports:


Specific Requirements:

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver’s license.


Low cost medical benefits (3 tiers), employer paid dental, vision, and disability insurance, 403(b) matching, generous time off



  • Bachelor’s degree in human services or related field with 2+ years’ experience in a similar setting; Master’s degree in human services field preferred.
  • Bilingual in Spanish is preferred
  • Experience supervising staff or interns desired
  • Experience with addictions and mental health.
  • Valid driver’s license and ability to operate a motor vehicle.


  • Strong written and verbal skills.
  • Ability and willingness to work in a diverse and challenging environment.
  • Ability and willingness to work as a team player.
  • Flexible and passionate about providing a broad spectrum of services to vulnerable populations.
  • Familiarity with HIPPA, HSRA, the Housing First Model, and Motivational Interviewing
  • Proficient in Microsoft Word, Excel, the Internet etc. HMIS experience a plus

FP is an equal opportunity employer. All candidates will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, personal appearance, gender identity or expression, family responsibilities, political affiliation, disability, matriculation, genetic information, pregnancy, military status, credit, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking

How to Apply

Please apply from our Careers Page on our website.

Job Types: Full-Time.

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