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26 Apr 2022

Full-Time Client Services Rep I

BKInc2018 Jacksonville, Florida, United States

Job Description

Job Description:Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION

Primary liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process.

GENERAL DUTIES & RESPONSIBILITIES

  • Supports Title project work on behalf of clients in mortgage, title, and capital markets.
  • Collaborates with internal team members, vendor business partners, and clients on receiving, processing, quality control, delivery, and invoicing of project work.
  • Uses a combination of Title, data, technology, and interpersonal skills to respond to customer inquiries and resolve issues.
  • Documents and defines requirements while proactively researching and improving processes.
  • Maintains and fosters the relationship between the clients and Black Knight by ensuring client satisfaction, maintaining client communication and problem resolution.
  • Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
  • Contribute to preparation of monthly and quarterly departmental reports.
  • Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
  • Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
  • May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services Black Knight is offering.
  • Performs other related duties as assigned.

EDUCATIONAL GUIDELINES

A high school diploma or GED is required for this role. Bachelor’s degree in Business or related field or the equivalent combination of education, training, and work experience is preferred.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge ofBlack Knight’s TitlePoint and other public records data resources to perform Title searches and abstracting.
  • Ability to search and examine Title, mortgage, liens, and judgments to produce complete and accurate property reports.
  • Knowledge of best practices to verify chain of title and vesting issues as well as determination of lien position.
  • Technology skills with an ability to use ResWare, browsers, databases, spreadsheets, and other digital tools.
  • Documents client information and recurring issues to support product quality programs and product development.
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
  • Requires working knowledge of Black Knight products/services as well as general operations and procedures.
  • Ability to apply knowledge from one situation to the next to solve problems.
  • Requires excellent writing, organizational, analytical, and problem-solving skills.
  • Team skills, including the ability to mentor colleagues and have effective working relationships both internally as well as externally.
  • Flexibility, versatility, dependability.

Client Services Representative I

Entry-level role. Decisions are made within established policies and standard practices and learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Has introductory knowledge of company products and services and is assigned to lower complexity clients. May have own territory or work on a team. Typically responsible for small quota/territory. Normally receives detailed instructions on all work. Typically up to two (2) years of customer service, client management experience, or other relevant work experience.

Black Knight is an AA/Equal Opportunity Employer
Minorities/Females/Disabled/Veterans

How to Apply

https://www.aplitrak.com/?adid=bWFra2FyLjQ3MjI5LjEwNTk0QGJsYWNra25pZ2h0ZmluLmFwbGl0cmFrLmNvbQ

Job Types: Full-Time.

Job expires in 13 days.

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