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5 Aug 2022

Full-Time Client Services Intern – Posted by London, Greater London, United Kingdom

Job Description

About Codec
Codec is a cultural intelligence platform. We apply science to culture using AI-driven analysis of thousands of millions of digital content engagements online to group mass audiences into communities, linked by shared leaders, interests, and identity. To help brands move away from mass reach, demographic and product based segmentation.

Our core beliefs are that brands of the future are community driven, culturally relevant and passion led. Post COVID, it’s never been so important for brands to be relevant and empathetic to grow. We help them do this by putting cultural intelligence at their heart. Brands work with us to get insights into existing brand communities, to drive growth and discover how to unlock new, untapped communities as well as for business transformations and putting cultural insights at the centre of decisions.

The Client Services Intern supports the Client Services Managers in managing the client product experience and delivering work that uncovers cultural insights and generates strategic ideas for our clients. They ensure that client work is delivered to the standard required for clients to see maximum value from what Codec provides and help foster client behaviours that lead to repeat usage of the platform and optimal utilisation of our strategic services.

Key responsibilities
Responsibilities include but are not limited to:
– Timely, accurate and quality delivery of requested client deliverables.
Attendance at/on client kick-off meetings and calls to be aware of briefing and scope of projects.
– Supporting the client onboarding process, including preparing the audience inputs for the platform, and reviewing and preparing segmentation results.
– Scheduling, planning and attending client touch points in accordance with the CRM plan.
– Support the development of presentation decks for project delivery e.g. tribe definitions decks.
– Utilising the Codec platform to identify and build tribes for brands e.g. platform inputs, quality checking outputs, data informed copywriting and image research.
– Gathering and tracking internal and client feedback and liaising with CSM’s, product and tech teams to resolve issues.
– Assisting with the preparation of presentation decks for delivery of strategic services and workshops.

Skills and Experience Required

– Highly organised, flexible and adaptable
– Diligent and analytical, with a focus on delivering value to the business
– Strong communication skills-able to clearly visually present data and produce data inspired copy
– Good at understanding social media analytics and data platforms
– A passion and commitment to delivering excellent service for clients
– Proactive and self motivated

Diversity & Inclusion

We’re committed to building a diverse group of talent with a broad range of backgrounds, skills and capabilities and will give full and fair consideration to all applicants. We hire for the person not for the role, looking for people who share our ambitions to be bold and innovate, making a global success story

How to Apply

Please send your CV and a short paragraph on why you would be suited to the role to

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 86 days.

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