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10 Nov 2022

Full-Time Client Services Director

Little Gay Book – Posted by SHRA Anywhere

Job Description

As the premiere lesbian matchmaking service in the United States, Little Gay Book bridges connections between women who have everything – except for someone to share it with.

Do you love love and helping others? Do you have a knack for matchmaking?

The Client Services Director is responsible for the successful execution of the matchmaking program and providing the highest level of service to our client base. This position will provide strategic support to the Founder/CEO and assist with sales and operations management.

Role Responsibilities

  • Responsible for business development efforts and securing new matchmaking clients; achieve sales and revenue goals
  • Manage contract reviews and negotiations in the sales process
  • Serve as the primary engagement manager for all matchmaking clients; successfully place partners for clients
  • Promote client retention, renewals, and referrals
  • Support the Founder/CEO with operations management including human resources, marketing, and finance
  • Evaluate the performance and impact of programs and service offerings and make recommendations for adjustments
  • Review and provide input on creative assets and marketing strategy
  • Develop successful strategies to grow our client community
  • Supervise the Program Coordinator and ensure that all LGB program offerings are successfully managed and executed
  • Assist with hiring and onboarding new LGB team members
  • Act as a role model and mentor for the team; motivate employees to do their best
  • Complete administrative duties in a timely manner
  • Comply with company policies and procedures including ethics, conduct, and safe working expectations
  • Represent company values including community, care, and professionalism

Experience/Education

  • Bachelor’s degree in business or related field or equivalent experience
  • Minimum of five years of client relations experience
  • Minimum of two years of management experience preferred
  • Prior experience supporting the LGBTQIA+ community
  • Proficient with Microsoft Office
  • Proficient with social media platforms such as Facebook, Instagram, and TikTok

Apply now for an opportunity to work for Little Gay Book.

We are an equal opportunity employer.

How to Apply

Client Services Director - Remote - Indeed.com

Job Categories: LGBT. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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