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9 Dec 2021

Full-Time Client Operations Coordinator

TechnologyAdvice – Posted by TechnologyAdvice Anywhere

Job Description

Available for the following locations: Remote | Nashville, TN | Louisville, KY

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Established in 2006 out of our founder’s dorm room, we continue to expand our business. In 2021 we acquired TechRepublic, and in 2020, we acquired QuinStreet B2B, both leading resources for IT and business decision makers. These critical acquisitions included global teams of dynamic technology and media professionals to enhance our presences in the US, the UK, Singapore, and Australia. We now have more than 20 digital media brands and over 500 global team members, representing 12 languages.

Listed on the Inc. 5000 list of America’s Fastest-Growing Private Companies four times and a five-time recipient of the annual Tennessee Top Workplaces awards, we take both our growth and employee engagement seriously. We work hard each day, but we know how to have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

 

The Opportunity…

The Client Operations Coordinator will work closely with the Client Success and Operations teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. The core mission of the Client Operations Coordinator is to set up lead generation programs and deliver leads to our clients. Client Operations Coordinators will be expected to handle all facets of lead delivery including API setup, portal management, digital lead files and troubleshooting in a timely manner that creates a “customer first” experience for clients. This role requires someone who is efficient yet thorough, and can manage a large pipeline of programs and tasks at once.

 

How You’ll Contribute…

  • Deliver leads to clients via CSV files, API or uploading lead files into 3rd party platforms
  • Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
  • Update programs with changes and keep accurate records between Salesforce and our internal tools
  • Use internal systems to create programs, set up APIs for lead deliveries, create templates for lead reports and troubleshoot any issues with program or leads
  • Help establish processes to increase efficiency and offer creative solutions to solve problems
  • Work with Client Success and Operations team members to create best outcomes on program performance.
  • Provide insights and reporting to support program renewal
  • Seek new ways to improve upon existing programs and increase efficiency and quality

What You Bring…

  • Excellent communication skills through slack, email, phone and in person.
  • Excellent time management skills and the ability to multitask while upholding a high level of accuracy
  • Organized and detail-oriented
  • Creative, problem solving ability

Bonus Points…

  • if you have familiarity with Salesforce, or other CRM tools

 

Why You Want Us…

  • Remote/hybrid/in-office work options
  • Comprehensive health insurance (medical, dental, vision, life and disability)
  • 401(k) retirement plan with company match
  • Flexible PTO, take time off when you need it!
  • Paid maternity and parental leave
  • MacBook Pro or PC laptop, your choice
  • Ongoing career development meetings
  • Fitness reimbursement
  • Subscription reimbursement to the Headspace App
  • Live and remote fitness classes offered 5 days a week
  • Bucket List Benefit: We financially help you check something off your bucket list
  • Monthly team outings and quarterly volunteer opportunities
  • Professional development opportunities and incentives
  • Beer on Fridays! It’s 5 O’Clock Somewhere…
  • Milestone celebrations for birthdays, weddings, work achievements, and more
  • Coffee, snacks, ping pong, and catered lunches 4 days a week in office

 

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

 

We believe that our differences make us stronger and foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

 

Pre-employment screening required.

#LI-Remote

 

COVID-19 RESPONSE:
TechnologyAdvice is committed to the safety and wellness of each of our employees. In response to the COVID-19 Pandemic, we follow all CDC and local protocol.

How to Apply

Please apply here: https://technologyadvice.applytojob.com/apply/TnBxatRuJa/Client-Operations-Coordinator?source=Pink

Job Categories: LGBT. Job Types: Full-Time. Job Tags: Associate, Client Operations, clients, Lead Generation, and operations. Salaries: Not Disclosed.

Job expires in 48 days.

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