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23 Jul 2020

Full-Time Client Director, Microsoft Partner – Washington, DC

New Signature – Posted by mpnewsignature Washington, District of Columbia, United States

Job Description

Join a team of passionate thought leaders in a dynamic and collaborative environment!  New Signature’s Business Development team is growing fast and we’re looking for our next Client Director – Microsoft Partner to join us.


What impact will you have in this role?

The Client Director (CD) reports to a Regional Vice President of Business Development.  The CD is a lead New Signature strategic team member that represents both the client’s and New Signature’s best interests for growth in revenue opportunities, project delivery excellence, profitability and overall client satisfaction. The CD works with identified New Signature Core or Strategic accounts to build and deepen relationships with key senior business stakeholders at the client to create new revenue opportunities for New Signature and foster growth of strategic and trusted relationships within the client that lead to client business success.The CD will be responsible for successfully achieving sales growth, revenue management and growth, overall delivery success for individual Professional and Managed Services project work and personal utilization metrics within their identified accounts.

What will you be doing day-to-day?

  • Identify and build positive working relationships with key senior level business stakeholders within identified clients
  • Engage as a trusted partner with identified New Signature delivery team members to successfully implement each project for the client
  • Build trust and become go-to strategic partner with executive level contacts within each client
  • Responsible for the health of all projects within the client by working with the individual Project Managers on each unique engagement to ensure successful delivery, on time, on budget and with excellent customer satisfaction
  • Authority to direct everyone delivering project work to the client
  • CD shares details to set projects up for success – work with PM/delivery teams (MS/PS)
  • Steering committee representation
  • Ensuring the services delivered by New Signature are conforming to what has been contractually agreed between client and New Signature and monitoring the delivery against agreed schedule, quality, scope and budget
  • Managing escalations of the financial aspects of the contract (billing for services, following-up on payments etc in conjunction with PMO)
  • Manage the account set to a quarterly delivered revenue target & maintain a >40% margin throughout the year for each account (measure quarterly)
  • Weekly reporting internally within New Signature on account performance (services delivery, progress, economics, next steps)
  • Develop and maintain an Account Plan for each account to ensure collective agreement between all virtual team members focused on customer satisfaction, successful delivery, profitability and net new business opportunities

What experience do you need to be successful in this role?

  • 7+ years of relevant experience and ability to provide input into technical/commercial direction of the engagement
  • Is regarded as an “expert” and acts as a mentor/coach to others
  • Required knowledge and experience in the following:
  • Leading engagements in Microsoft technologies such as:
  • Azure (Iaas & PaaS) deployment, application modernization ,Microsoft 365, Teams,Dynamics 365,Active Directory,Desktop environment (traditional & VDI), Consultative Selling Practices, IT Outsource and Transformation, Project Approaches (Agile and Waterfall), Service Management, Methodologies (ITIL), Networking (LAN / WAN), Storage concepts and design principles and Business Process Outsourcing

What personality traits and other capabilities are important for this role?

  • Self-starter
  • Strong collaborator
  • Resourceful
  • Lead from the front
  • “Roll up the sleeves” attitude

What education and certification credentials are needed for this role?

  •   Bachelor’s Degree

Does the role require travel?

  • We encourage our team members to meet with our customers in person for at least 20% of the time they are working together. Sometimes this requires travel outside of normal working hours.

Security Responsibility:

All employees must act in accordance with New Signature’s corporate security standards.


New Signature is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. Behind every interaction is our dedication to provide outstanding experiences and to build authentic relationships with those around us. We are passionate about driving transformational results for clients across all company sizes, geographies and industries. The New Signature team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance. 

New Signature was named the top Microsoft partner in the United States and the United Kingdom in 2014 and again in the United States in 2015—becoming the first partner ever to win the prestigious US Partner of the Year award two years in a row. With over 600 individual technology certifications, New Signature is a recognized expert at the forefront of Microsoft advancements and couples these powerful technologies with exceptional services to empower our customers, colleagues, and community. 

How to Apply

Job Types: Full-Time.

Job expires in 26 days.

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