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23 Nov 2020

Full-Time Client Delivery Associate

Velocity Global – Posted by VelocityGlobal Denver, Colorado, United States

Job Description

ABOUT US

Velocity Global is one of the fastest growing self-funded companies in the United States and hands down one of the greatest places to work anywhere in the world.  But it’s not for everyone.  There are certain qualities and passions you must have to fit into our “Team of 10’s”:

  • We move with VELOCITY and you have to relish in a fast-paced, high-growth environment
  • We believe in being of service, which means you have to check your ego at the door
  • We believe in taking our work seriously but not being too serious at work
  • We find passion in all things international business – it has to be in your bones

If you find that the above personal attributes apply to you, please continue reading.

POSITION SUMMARY

We are looking for a Client Delivery Associate to join our growing Customer Experience and Delivery team. This position is to be based in our Denver, Colorado office. This full-time position will be responsible for supporting all aspects of client service, including assisting the Client Account Managers. Velocity Global is a high-growth company, so candidates should relish a fast paced environment and embrace the opportunity to form account coverage and services strategy. This role calls for someone who is truly “high velocity,” where resourcefulness is key to success. This position is well-suited for the particularly ambitious person who loves navigating client challenges and is attracted to making a positive impact at work. The right candidate has a relentless zeal to contribute and should have an affinity towards matters of international growth and employment. There is a constant opportunity for competency development, as the successful candidate will learn the business model of Velocity Global and will immerse himself/herself into the unique business models of our clients. This individual will report to the Client Delivery Manager.

Velocity Global is a high growth International Professional Employment Organization (PEO) delivering high touch international expansion services to our clients, where collaboration and communication are paramount. We live by our values of Velocity, Integrity, Professionalism, Empowerment, and Service and are always determined to be better personally and professionally in how we serve our clients and our internal team members. If you’re seeking to make an impact with a team of professionals who take on change as a challenge and strive to bring new ideas to life, this could be you.

RESPONSIBILITIES

  • Coordinate the negotiation of employee contracts and employee onboarding during the employee onboarding process
  • Ensure clients are appropriately set up in all Velocity Global systems as required with client Master Service Agreement (MSA)/Statement of Work (SOW)
  • Set up client in our global HRIS; ensure accuracy of information
  • Set up employee card in our global HRIS based on information from sales and MSA/SOW, ensure seamless transition to regional account management team for employee onboarding and setup in systems
  • Create and manage client on-boarding calendars by following and refining processes
  • Communicate across multiple service lines internally to drive the flow of information
  • Diligently update and refresh Velocity Global internal knowledge management tools
  • Research challenging questions and client scenarios and present solutions to the Client Account Lead
  • Develop and maintain competency in the area of international employment and payroll

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

QUALIFICATIONS     

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

  • 0-1 year of professional experience preferred
  • Bachelor’s degree or equivalent work experience required
  • Research-oriented, exceptional organizational skills and attention to detail
  • Ability to quickly assimilate information; with operations across 185+ countries there is a lot to learn
  • Excellent presentation, verbal and written communication, listening and consultative skills
  • Technology-literate, including Microsoft Office suite
  • Strong consultative customer service and project management style
  • Drive, strong work ethic, and a passion for creating an unparalleled customer experiences…it should be in your bones
  • Interest in international business and contributing at a consistently high level
  • Foreign language skills a plus

Velocity Global is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by State and/or Federal Law.

How to Apply

Please send in your application via this link, and we will get in touch with you as soon as possible. Thank you!

Job Types: Full-Time.

Job expires in 25 days.

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