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26 Jan 2021

Full-Time Chief Experience Officer

Uncommon Goods – Posted by Uncommon Goods Brooklyn, New York, United States

Job Description

ABOUT US

  • Uncommon Goods offers an ever-changing assortment of original, creative products. We partner with independent makers and small businesses to offer our customers an assortment of items that they love to surprise loved ones with (and treat themselves, too)!
  • We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.
  • The best part of Uncommon Goods is us—our team. We’ve been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our productsB Corp certification, guiding principlesBetter to Give program, and team members you might be working with.

 

ABOUT YOU

  • You are a strategic leader with the experience to deliver results that add value to both customers and the business.
  • You have executive experience leading teams across multiple disciplines and have a keen understanding of e-commerce.
  • You are a tireless customer advocate and passionate about delivering exceptional user experiences.
  • You have your finger on the pulse of design, technology, and sustainable business – you know where the industry is headed and will keep our company at the forefront.
  • You have the analytical chops to plan, prioritize, manage, and facilitate software solutions for our key business opportunities.
  • You have the ability and knowledge to partner closely with our customer service and technology departments while collaborating effectively with our marketing, creative, merchandising, operations, finance, and HR teams.

This position has significant responsibility for company growth and will report directly to the Founder and CEO at our Brooklyn, NY headquarters.

 

ABOUT THE ROLE

  • Oversee our highly talented Product Management team with the potential to increase responsibilities to manage additional departments.
  • Develop and implement effective, innovative, customer-centric business strategies that enable the company to achieve its customer experience, social, environmental and financial goals.
  • Lead, mentor and grow a diverse team including Product Managers and UX designers.
  • Communicate product plans, trade-offs, and results to the company and leadership.
  • Drive the implementation of the customer experience product roadmap through an agile approach and partnering closely with our tech, operations, merchandising, marketing and data teams.
  • Establish the objectives, data disciplines, and KPIs/metrics to help the Product Team deliver results that align with our business strategies, culture, and goals.
  • Communicate important trends and learnings as they happen. Feed learnings back into the product discovery process.
  • Maintain a deep and current knowledge of competitors, technology, and industry developments.

 

AS A LEADER, YOU

  • Have demonstrated strategic decision-making abilities combined with successful execution.
  • A track record of building and leading high performance and agile teams that deliver exceptional and ever-improving customer experiences.
  • A track record of delivering quality products and experiences with outstanding financial results.
  • Are a strong mentor with the ability to guide the team’s professional development, celebrate success, and motivate.
  • Are an innovative thinker that encourages creativity and employs critical thinking in your approach to problem solving.
  • Are a positive change agent who will generate new ideas.  You know how and are willing to take calculated risks.
  • Effectively collaborate and communicate cross-departmentally/throughout the company.
  • Are highly persuasive with excellent verbal and written communication skills.
  • Analyze budgets and financial performance to identify critical business issues.

 

SKILLS/BACKGROUND 

  • Have held Chief Experience Officer, Chief Product Officer, Chief Customer Officer (or similar) role, or Founder/CEO/COO/CMO/General Manager role.
  • 7+ years of progressive managerial and leadership responsibilities.
  • Understand the buyer’s journey and customer life cycle, with a proven record of being able to optimize, enhance, and differentiate the customer experience.
  • P&L responsibilities including demonstrated success in launching new initiatives
  • Experience with both internal and customer-facing initiatives. Experience with user research/user testing, product management methodologies, and lean UX principles a plus.
  • Comfortable managing complex projects in an innovative, dynamic environment.

 

COMPANY PERKS

  • Benefits package includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match.
  • Casual work atmosphere, fun company events.  (Thanks to our team’s creativity, we’ve devised ways to feel connected remotely, too, and it’s still fun.)
  • 40% discount on our products.
  • Professional development/educational reimbursement.
  • Public transportation and Citi Bike subsidies.
  • Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and monthly for all team members; PPE, including masks and gloves, is required for all team members; and workspaces provide recommended social distancing.

WHAT’S NEXT

In addition to your resume, please include a cover letter which explains your interest in Uncommon Goods, why you are qualified and why you’d love this role.

How to Apply

https://boards.greenhouse.io/uncommongoods/jobs/2368608

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 49 days.

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