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16 Dec 2021

Full-Time Case Manager Supervisor

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description

Job Type


Eligible for Sign-On Bonus! Please see details below. 

Washington, DC • The Brooks


About Us:

Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community.  Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond.  Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.



The Brooks Program provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units and is located in Northwest DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can be transitioned out of short-term family housing to independent housing in within 90 days. The Case Manager Supervisor will assist participants in identifying and achieving goals that will allow them to stabilize and transition into permanent housing. The role will supervise the Residential Aid Coordinator and the Case Managers.

Essential Duties and Responsibilities:

  • Provide overall supervision, instructive mentorship, coaching and guidance to reportees including programmatic supervision.
  • Provide direct day to day supervision of Case Managers
  • Ensure best practices and participant centeredness are being utilized by Case Managers and Residential Aid staff at all times.
  • Ensure an effective collaborate with external agencies providing services to participants, including community agencies, government agencies, etc.
  • Participate in multidisciplinary meetings, contract meetings (Family CAHP system, bi-weekly matching meetings etc.
  • Ensure the proper recording of entries, exits, reasons for leaving, destinations, universal data elements, housing move in date, disabilities sub-assessment
  • Demonstrate empathy and flexibility in responding to participants’ needs and requests.
  • Maintain individual personnel file for employee working on HCA to include references, certifications, trainings, evaluation, allegations of misconduct, TB test, etc.
  • Ensure services are accessible and offered to clients as needed by public, private, or community partners: physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services
  • Ensure a daily log is maintained to record all shelter activities and information
  • Participate in management meetings and contribute to planning clinical group supervision sessions, team trainings, retreats, and strategizing other programming for the team.
  • Complete administrative program management responsibilities for the team, including monthly and quarterly reports, other modes of measurement and evaluation of the program, and other administrative tasks as assigned.
  • Ensure the timeliness of documentation, UIR’s comprehensive case notes, detailed Housing Stabilization and Exit Plans, assessments, and other reports in the appropriate database system
  • Conduct intakes and assessments to determine the strengths, barriers, eligibility, and goals of families
  • Ensure the connection and timely referral relevant service providers, including primary care providers, DBH (Mobile Crisis & CHAMPS), CFSA, domestic violence services, etc.
  • Collaborate professionally with external agencies and supportive networks providing services to participants within the restraints of HIPPA to further the goals identified by the families
  • Perform all other duties as assigned

Background & Qualifications:



  • Bachelor’s degree in social work or a related discipline.
  • Five (5) years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other related populations, as well as knowledge of child development
  • A minimum of 7 years of professional experience providing counseling and case management services to individuals/families experiencing homelessness or other related populations, as well as knowledge of child development and effective programming for children.
  • Experience working within homeless services, as well as with landlords, and an understanding of landlord and tenant rights and responsibilities is preferred


  • Strong written and verbal skills
  • Ability and willingness to work in a diverse environment
  • Strong attention to detail
  • Ability to work well under pressure
  • Understanding of adult rehabilitation services
  • Understanding of Housing First model
  • Experience with families, youth, and housing systems
  • Experience with addictions, mental health, and co-occurring disorders
  • Proficient in Microsoft Word, Excel, the Internet etc.
  • Experience with Customer Assessment, Tracking and Case History (CATCH) and Homeless Management Information System (HMIS) is a plus
  • Strong commitment to mission, organizational core values including racial equity and social justice
  • Excellent customer service
  • Integrity, tenacity, positive attitude, mission-driven, and self-directed with alignment to FP’s mission

Working conditions

Office is housed in a short-term family housing facility, may transport residents to appointments in the community as needed by public transportation or approved vehicles.

Physical and Environmental Requirements

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insurance meets the resided state minimum, registered, etc.) and the employee must have a valid driver’s license. Occasional driving may be required. Some lifting may be required also (up to 20-25 lbs).


Background checks:

The selected candidate will be required to pass a criminal history background check including fingerprinting including FBI, Police background check (of the jurisdictions in which they reside, if not Washington, DC, and DC Police background check) DC Child Abuse Registry, and National Sex Offender Registry Department(s); Drug and Alcohol testing and Tuberculosis Testing

Direct Reports: 

Case Managers

Housing Navigator

Specific Requirements:

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.)  and the employee must have a valid driver’s license.

Other Details

  • New Hires (Sign-on Bonus – $1,500.00 total)
    • $500.00 to be paid at the successful completion of the six (6) months introductory period.
    • $1,000.00 to be paid at the successful completion of the twelve (12) months period (i.e., one year anniversary).
    • A sign-on bonus is being offered to new employees; however, restrictions apply (see HR for details)
  • Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
  • Compensation: The hiring pay range is between $59,722- $63,359 annually.  Depending on the position, the starting hourly pay rate or annual salary is based on a step system.  A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience.  Please Note: The step system is set and not open to pay negotiation.  Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.
  • Benefits:  We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of vacation during 1st year of employment, sick leave, and much more!
  • COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees.  As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption.  If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate.  We appreciate your interest in joining the Friendship Place team.
  • Location: The Brooks 3318 Idaho Avenue N.W., Washington, D.C. 20016
  • Interview Process:  Phone screening, Panel style interview, Program Visits, Final Interview
  • Website:

Friendship Place is an Equal Opportunity Employer.

How to Apply

Please apply via company website

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 55 days.

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