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9 Nov 2021

Full-Time Case Manager – Neighbors First Individuals

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description

Eligible for Sign-On Bonus! Please see details below. 

Job Type

 About Us:

Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community.  Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond.  Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.


The position provides permanent supportive housing services to families experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Families Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process.


  • Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc
  • Deliver face-to-face contacts to consumers, spending approximately 80% of time in the field
  • Demonstrate empathy and flexibility in responding to consumers’ needs and requests fostering wellness and independence
  • Engage consumers and assess individual needs, preferences, and strengths
  • Develop, implement, and revise individual service plans
  • Assist households in locating and selecting wraparound services
  • Monitor medical/psychiatric needs and medication management of all household members
  • Assist participants in securing adequate housing resources
  • Act as a liaison with landlords and other community stakeholders
  • Participate in multidisciplinary meetings and regular supervision
  • Collect outcome statistics and write monthly progress reports
  • Maintain participant’s electronic records in the Housing the Homeless database
  • Attend professional trainings and conferences as needed
  • Perform all other duties as assigned.


  • A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
  • A Bachelor’s degree in any field, and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
  • A Master’s degree in Social Work or a related a human services field and one to two years of experience


  • Understanding of adult rehabilitation services
  • Experience with families, youth, and school systems
  • Experience with addictions, mental health, and co-occurring disorders
  • Strong written and verbal skills
  • Ability to work in a culturally diverse environment
  • Ability to work well under pressure
  • Ability to work as a team player
  • Strong commitment to mission, including racial equity and social justice

Physical and Environmental Requirements:

Position will spend time between office/desk settings, traveling to meet with households across the service area, and attend meetings/engagements with key stakeholders. Field time consists to up to 80%. Driving time for position responsibilities may consist up to 25%-40%.

Position requires split time between an office setting and traveling to engagements via car or public transportation. Employee must be able to sit for extended periods of time with repetitive motion and positions. Employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs)

Background Checks:

The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, and Metropolitan Police Clearance

Direct Reports:

Indirect Reports:

Specific Requirements:

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver’s license.

Other Details:

  • New Hires (Sign-on Bonus – $1,500.00 total)
    • $500.00 to be paid at the successful completion of the six (6) months introductory period.
    • $1,000.00 to be paid at the successful completion of the twelve (12) months period (i.e., one year anniversary).
    • A sign-on bonus is being offered to new employees; however, restrictions apply (see HR for details)
  • Application Deadline: This job is open until filled, or the hiring manager      determines that they can no longer accept applications.
  • Compensation: The hiring pay range is between $51,636 – $54,781 annually.  Depending on the position, the starting hourly pay rate or annual salary is based on a step system.  A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience.  Please Note: The step system is set and not open to pay negotiation.  Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.
  • Benefits:  We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of vacation during 1st year of employment, sick leave, and much more!
  • COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees.  As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption.  If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate.  We appreciate your interest in joining the Friendship Place team.
  • Location: Neighbors First Office, 1039 Bladensburg Road NE, Washington, DC 20002
  • Interview Process:  Phone screening, Panel style interview, Program      Visits, Final Interview
  • Website:

Friendship Place is an Equal Opportunity Employer.

How to Apply

Please apply via company website:

Job Types: Full-Time.

Job expires in 48 days.

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