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20 Jul 2021

Full-Time Case Manager – Neighbors First Families

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description

Job Type
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Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused – individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.


The position provides permanent supportive housing services to families experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Family Program follows a Housing First model and philosophy. The Case Manager works to empower both head of households and children to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, consumer-driven process.

Essential Duties and Responsibilities: 

Provide supportive services to families experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc

Provide supportive services to all children living in the household

Maintain contacts with schools/daycare facilities, collaborate with external agencies providing services to all household members, including CFSA

Deliver face-to-face contacts to consumers, spending approximately 80% of time in the field

Demonstrate empathy and flexibility in responding to consumers’ needs and requests fostering wellness and independence

Engage consumers and assess individual needs, preferences, and strengths

Develop, implement, and revise individual service plans with each household member

Assist households in locating and selecting wraparound services

Monitor medical/psychiatric needs and medication management of all household members

Assist consumers in securing adequate housing resources

Act as a liaison with landlords and other community stakeholders

Participate in multidisciplinary meetings and regular supervision

Assist family in identifying mentors and communicate with them regularly

Collect outcome statistics and write monthly progress reports

Maintain consumer electronic records in the Housing the Homeless database

Attend professional trainings and conferences as needed

Perform all other duties as assigned.




A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR

A Bachelor’s degree in any field, and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR

A Master’s degree in Social Work or a related a human services field


Understanding of adult rehabilitation services

Experience with families, youth, and school systems

Experience with addictions, mental health, and co-occurring disorders

Strong written and verbal skills

Ability to work in a culturally diverse environment

Ability to work well under pressure

Ability to work as a team player

Strong commitment to mission, including racial equity and social justice

Working conditions 
Position will spend time between office/desk settings, traveling to meet with households across the service area, and attend meetings/engagements with key stakeholders.  Field time consists to up to 80%. Driving time for position responsibilities may consist up to 25%-40%.

Physical and Environmental Requirements 
Position requires split time between an office setting and traveling to engagements via car or public transportation.  Employee must be able to sit for extended periods of time with repetitive motion and positions.  Employee must be able to operate a motorized vehicle.  Some lifting may be required (up to 20-25lbs)

Background checks: 
The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, Metropolitan Police Clearance and Child Protective Services.

Direct reports 

Specific Requirements: 
Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.)  and the employee must have a valid driver’s license.

Low cost medical benefits (3 tiers), employer paid dental, vision, and disability insurance, 403(b) matching, generous time off

Other Details

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation:  The hiring pay range is between $51,636- $54,781 annually.? Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation. Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.

COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees.  As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption.  If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate.  We appreciate your interest in joining the Friendship Place team.

Location: 1039 Bladensburg Rd. NE, Washington, DC 20002

Interview Process: Phone screening, Panel style interview, Program Visits/Tour, Final Interview


How to Apply

Please apply via company website:

Job Types: Full-Time.

Job expires in 72 days.

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