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7 Sep 2023

Full-Time Call Center/ Customer Service Representative

Hala Estayfan – Posted by Hala Estayfan Carlsbad, California, United States

Job Description

Looking to TRADE up to a better opportunity?

Sherlock Plumbing, Heating & Air located in Carlsbad, CA has an exciting opportunity for a Call Center/ Customer Service Representative. We’re looking for someone who loves helping people and wants to be part of improving lives everyday. This position pays $18-$24 per hour with great benefits listed below.

Why join THIS team?

  • Medical, Prescription, Dental, Vision Insurance
  • Disability & Term Life Insurance
  • Matching 401k benefits
  • On-going training & development, & growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)


  • Answer incoming calls and respond to customer inquiries
  • Provide information about company services
  • Resolve customer complaints or concerns
  • Direct calls to appropriate departments or individuals
  • Keep records of customer interactions, transactions, comments, and complaints
  • Follow up on customer interactions
  • Inform customer list of any offers or promotions
  • General inbound customer service


  • Previous customer service experience
  • Strong attention to details
  • Conscientious, team player
  • Honesty integrity, quality craftsmanship and a good attitude

Who WE Are:

We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.

If this sounds like something you would like to join for a long-term career move, apply today!


The hourly rate for this opportunity ranges from $18-$24. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.


We are an Equal Opportunity Employer / Disability / Veteran.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex Recruiter with a @apexservicepartners.com email directly from our organization.

Share this role online (there may be a referral fee*)

How to Apply

Apply by clicking the link to our website here. All available positions will be found under the Careers tab at the top of the page.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: answering phones, call center, call center agent, call center representative, customer service representative, and  customer service. Salaries: Not Disclosed.

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