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6 Aug 2020

Full-Time Cafe Manager – University Avenue

Verve Coffee Roasters – Posted by Janepera Palo Alto, California, United States

Job Description


From Farmlevel to Streetlevel, Verve’s passionate and dedicated team members constantly strive to provide an authentic, superior coffee experience. Coffee is our craft, our ritual, our inspiration.

Our beautiful Palo Alto café is on vibrant University Avenue! We seek an exceptional, dynamic leader to partner with our retail management team as we further elevate our customers’ coffee and culinary experiences.

Join our team and Live with Verve!


  • Lead retail staff and café operations
  • Possess in-depth knowledge of Verve products, principles, and policies
  • Ensure outstanding customer experience and superior product quality
  • Strive to exceed café’s financial goals


  • Develop a motivated team committed to delivering premium products and excellent experiences
  • Promote teamwork and robust, positive communication among staff
  • Build deep and rich community relationships in the cafe’s neighborhood
  • Liaise between the kitchen staff and cafe environment for consistent high-quality customer service. Report customer feedback to kitchen team.
  • Lead a customer-focused cafe experience by modeling and coaching outstanding hospitality at every opportunity
  • Actively monitor drink quality and help ensure drink standards are being met
  • Manager multiple revenue drivers within a single space
  • Facilitate and participate in interdepartmental and public events
  • Create weekly café schedule
  • Enthusiastically drive top line and support key marketing initiatives
  • Proactively manage bottom line and continuously develop and implement cafe and company efficiencies
  • Facilitate and execute employee review process
  • Ensure that all employees are trained and performing to VCR standards
  • Follow disciplinary protocol outlined in the VCR Employee Handbook
  • Maintain café equipment and schedule regular maintenance
  • Keep front and back of house immaculately organized and clean at all times
  • Recruit and interview candidates as needed to maintain stellar staff
  • Control costs without compromising standards and customer service
  • Develop and implement strategy to exceed café top and bottom line financial goals


  • Must love coffee
  • Previous P&L and management experience required
  • Excellent verbal and written communication skills
  • Outstanding organizational, planning, and time management skills
  • Must have customer-focused attitude
  • Ability to model teamwork and lead a team
  • Must be approachable, mindful, and positive
  • Solid management and problem solving skills
  • Ability to give and receive constructive feedback in any given situation


  • Free bag of coffee with every paycheck
  • Free coffee at work
  • We take care of you! Full-timers are eligible for Paid Time Off and insurance coverage per plan terms; all employees qualify for paid sick days
  • Fantastic coworkers and positive work environment

How to Apply

To apply, please visit our jobs page and submit a resume and cover letter.

Job Types: Full-Time. Job Tags: specialty coffee.

Job expires in 4 days.

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