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9 Jun 2022

Part-Time Café Lead Attendant (Part-Time, Regular)

San Diego Natural History Museum – Posted by San Diego, California, United States

Job Description

The San Diego Natural History Museum is seeking an experienced, part-time Café Lead Attendant to assist the Director of Café and Retail Operations and provide superior customer service to Museum guests while providing guidance and support to Café Attendants.  Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. The candidate must be trustworthy, professional, and positive at all times as this position is primarily focused on providing an interactive guest experience while leading a team of Café Attendants.

This position requires Saturday and Sunday availability. Holidays and some evenings are required.

Major Responsibilities: 

  • Assist in managing the inventory of food, beverages, and supplies for the department
  • Assist Café Director and Café Lead with ordering and acquiring new vendor relations
  • Oversee POS
  • Manage opening and closing procedures
  • Reconcile sales and report to accounting
  • Supervise, train, coach, and provide support to Café Attendants
  • Keep associates up-to-date on current promotions, programs, and procedures
  • Cover breaks for Café Attendants
  • Provide consistent and excellent customer service to visitors, members, and staff.
  • Prepare and serve food, beverages, and snacks. This includes operating a traditional espresso machine.
  • Assist in the kitchen, as needed, in the preparation of food according to the instructed recipe, as well as packaging and labeling of items for sale.
  • Oversee Café equipment and its proper use
  • Operate POS cash register and maintain accurate cash drawer through shifts
  • Keep a clean well-stocked café and retail space, and be able to describe all items you offer
  • Keep track of current stock levels for all items in use. Restock as needed.
  • “Clean as you go” for each workstation
  • Change trash as needed. Clean tables and sweep the dining area as needed.
  • Promote and maintain a safe and clean environment for co-workers and guests
  • Participate in departmental meetings and contribute to a positive team environment
  • Other duties as assigned


  • Experience with a database-driven POS required
  • Must possess a valid food handler card or willing to get it within first 30 days
  • Intermediate Microsoft Office skills
  • Comfortable with public speaking and leading a small group
  • Comfortable dealing with a wide array of guests and customer service situations
  • High School Diploma or GED
  • Capable of serving alcoholic beverages only to guests over 21 years of age.
  • The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum’s visitors
  • Professional demeanor, reliable, and hardworking
  • A background in customer service, hospitality, or retail with experience in cash handling is desirable
  • Familiarity with Balboa Park a plus
  • Must be able to communicate verbally for the majority of each shift
  • Ability to learn processes, procedures, and information quickly
  • Physical requirements & demands to successfully perform the essential function of the job include:
    While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

Pay: $18/hour plus tips.

Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.


How to Apply

Please send your resume and cover letter to  No phone calls or drop-ins, please.

Job Types: Part-Time.

Job expires in 71 days.

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