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21 Oct 2021

Full-Time Business Systems Analyst III (Remote)

Black Knight Financial Services – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


Documents business requirements and translates them into solutions for digital mortgage applications specifically focused on Cash Accounting. Serves as the business / technical analyst supporting an Agile development team on point for gathering, analyzing, documenting, and translating the needs of the Digital Application User into technical requirements and application flow storyboards specifically concentrating on consumer mortgage payments and the cashiering functionality.


  • Captures business needs and translates those into software business requirements that are used by engineering / development to define functional and technical requirements.
  • Translates business needs into technical requirements including application integration points, technical design and application flow storyboards.
  • Able to bridge business and technical communications and obtains knowledge of current system capabilities and interactions.
  • Able to understand the digital mortgage application from a business and technical view.
  • Able to understand system data, integrations and dependencies from both internal and external providers.
  • Able to understand and create feature configurations, feature configuration properties, feature configuration content as well as author business rules when necessary.
  • Participate and support agile team and program level ceremonies conducted by Scrum Masters and Release Train Engineers.
  • Participate as a direct internal resource for questions pertaining to new application functionality before and during UAT and PROD support. Assist with the creation of Release Notes and Implementation documentation.
  • Ensures that questions and/or obstacles are identified quickly and resolved in a timely fashion.
  • Educates internal clients and the information technology organization on enhanced functionality and provides support as needed.
  • Conducts data mapping and root cause analysis from originating systems and translates requirements in to documents that can be consumed by development and support teams.
  • Performs other related duties as assigned.


Bachelor’s degree or the equivalent combination of education, training, or work experience. Any Agile Certifications a plus; SAFe Certifications a plus


  • Knowledge of Black Knight’s products such as MSP, Mortgage Web Services and Remote Procedure Calls (RPCs) preferred
  • Knowledge of the mortgage or financial services industry environment and processes in particular specifically concentrating on consumer mortgage payments and the cashiering functionality highly preferred
  • Knowledge of Application Program Interfaces (APIs) a plus
  • Experience working in an Agile/SAFe environment a plus
  • Experience with SharePoint, TFS, Azure DevOps, Visio, or Splunk a plus
  • Ability to read and understand XML a plus
  • Exposure to / experience with IBM Rational DOORs requirements management tool a plus
  • Excellent written and verbal communication skills with the ability to present technical and non-technical information to any audience
  • Ability to design solutions and technical requirements by leveraging the appropriate tools and techniques preferred
  • Excellent organizational skills and ability to manage multiple deadlines
  • Ability to research ideas and present outcomes in a clear and concise manner
  • Ability to influence others to gain consensus on the most effective solution
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
  • Demonstrated team player with ability to drive projects to successful outcome
  • Ability to quickly adapt to changing priorities

Advanced professional level role. Possesses a broad understanding of business functions they support, as well as, a strong understanding of the IT organization’s systems and capabilities and uses this knowledge to create solutions to enhance the enterprise’s competitive edge. Possesses strong knowledge of the principles, processes, phases, and roles of application development methodology. Works as a liaison between IT and our clients and stakeholders in order to provide technical/business solutions to meet user needs. Supports several moderately to highly complex business processes. Creates intermediate to complex business process design and documentation as needed for new technology and estimates time and duration of required changes. May serve as a functional/technical lead. Translates intermediate to complex high-level business/technical requirements into functional specifications for the IT organization and works with development to test and implement those changes. Com municates effectively and timely with clients and stakeholders and proactively brings attention to any issues that are of concern or pose a risk to the project deliverable or overall timeline. Makes recommendations for resolving project concerns or risks and completes project work within the established time frame, budget, and quality requirements. Takes the lead on intermediate projects or participates on a complex project team that consists of more experienced analyst(s). Able to multi-task to manage multiple projects, keep project deliverables on schedule, and adapt to changing priorities. Mentors entry-level analysts on processes or business/technical functions. Works on projects that can involve various functional or technical areas. Leads efforts to resolve escalated production/client issues. Leads peer reviews of project artifacts. Actively participates in process improvement initiatives. Typically requires six (6) or more years of relevant work experience and a minimum of th ree (3) years of experience in the mortgage and home equity servicing industry

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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Job Types: Full-Time. Salaries: Not Disclosed.

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