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21 Dec 2020

Full-Time Business Services Manager – OSMP

The City of Boulder: Open Space and Mountain Parks – Posted by BoulderCO Boulder, Colorado, United States

Job Description

Salary: $38.39 – $58.44 Hourly
Location: Boulder, CO
Job Type: Full-Time
Department: Open Space & Mountain Parks
DescriptionService Excellence for an Inspired Future

The City of Boulder is a great place to live, work, grow and play.

With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-five thousand acres of land provide open space for parks and a green belt around the city.  With world class restaurants and art and music venues, The City of Boulder values diverse culture.

Respect is one of our five City Values (including Customer Service, Collaboration, Integrity and Innovation) and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization.

Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.



The Business Services Manager supervises and works as part of collaborative team to provide external and internal services, including business operations management, financial analysis, budget management, customer support, enterprise system support, and administrative support functions, and to perform related duties as required.  This position provides leadership and management that contributes to the success of Open Space and Mountain Parks, ensuring the department’s resources are allocated in a manner that aligns with community values, providing a focus on continuous improvement, and effective, efficient and accountable service to external and internal customers.



1. Contributes to the strategic leadership of OSMP.

  • Serves as an active participant in the department management team, setting vision and direction for the department through annual work planning and budget development, ensuring alignment with broader city strategies and goals, communicating a positive vision of the future and inspiring passion for delivering excellent programs and services.
  • Establishes and ensures a culture that models city values, provides effective leadership, and promotes high performance.
  • Maintains and promotes organizational norms in internal and external business conduct.
  • Serves in a leadership capacity on city-wide initiatives and issues related to the department; attends Open Space Board of Trustees (OSBT)meetings; leads the preparation of information, documents and makes presentations for the OSBT and City Council as needed or required.


2. Directly manages the Business Services workgroup and supervises each service area within the workgroup.
  • Establishes, communicates with, and aligns teams around objectives that are clearly linked to broader department and organization strategies and goals.
  • Directs work quality (annual work and performance planning) and sets standards and expectations relating to financial and performance management.
  • Implements processes to ensure adherence to city and departmental financial administrative policies as well as applicable legislative enactments.
  • Ensures departmental accounts receivable and payable practices are performed in alignment with city policy and best practice.
  • Implements citywide and departmental policies and procedures for managing human and capital resources and related personnel processes, record-keeping, and documentation.


3. Serves as the department’s finance manager, ensuring a department wide focus on allocation of resources based on community priorities and values as expressed in the department’s master plan and in alignment with best practices in governmental finance.
  • Acts as steward of fund(s), maintains a high level of fund management integrity, responsible for all financial aspects of the fund, projects and monitors revenues, expenditures, and fund balances (includes all facets of a fund financial).  Ensures accuracy of annual (and carryover) appropriations.  Responsible for disclosing to City Council any changes to the annual appropriations.  Establishes, implements, monitors, and audits reserve policies.
  • Leads preparation of departmental budget, including annual appropriations, adjustments to base, carry over requests, capital improvement programs, bond issues, and related proposals. Conducts budget analysis, develops internal service (replacement) studies and analysis. Oversees financial transaction processes and internal service fund contributions and decisions.
  • Oversees and coordinates the work of other staff members supporting these efforts.


4. Conducts research & analysis on policy issues, master plans, methods, and services. May perform and assist implementation.  
  • Analyzes business methods, service levels, analytic models, financial reports and organizational effectiveness. This may include organizational analysis, business process analysis, cost/benefit analysis, needs assessments and/or gap analysis.


5. Performs and/or manages processes and projects. 
  • Functions as a project manager.  Manages contracts.  Hires and supervises consultants. Develops and maintains project plan, monitors and evaluates project process and budget.
  • Supervises or coordinates the work of other staff members.  Acts as an information resource.  May be assigned acting status in the absence of the Service Area Manager.
  • Acts as a liaison to other city departments and other governmental agencies.  May participate in or lead citywide and/or citizen task forces on specific issues of concern.
  • Develops and prepares materials and data for City Council, Advisory Board sessions, and other large projects.


6. Other: 

  • Performs related duties as required to meet the needs of the city.
  • Takes proper safety precautions to prevent accidents.   Responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment and follows all safety regulations, policies and procedures.  Reports all accidents and damage to city property.
  • Responsible for knowing and complying with all city and department policies
  • Participates in professional trainings and development



  • Business Acumen: Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the organization.
  • Political Savvy: Can maneuver through complex political situations effectively and quietly, is sensitive to how people and organizations function.
  • Dealing with Ambiguity: Can effectively cope with change, can decide and act without having the total picture, can comfortably handle risk and uncertainty.
  • Command Skills: Relishes leading; takes unpopular stands, if necessary; faces adversity and resolves tough challenges
  • Developing Direct Reports: Has a growth-focused mindset and works to build the skills of those around them. Keeps in mind and prioritizes team members’ career goals, constructs and executes compelling development plans, holds frequent development discussions, and provides challenging and stretching tasks and assignments.
  • Communication: Well-developed verbal and written communication skills, ability to make public presentations and to produce high quality written documents. Desire and ability to model excellent and effective communication and customer service with the public and city staff.
  • Building Collaborative Relationships:  Ability to develop, maintain, and strengthen effective relationships with other administrators, employees, civic groups, and the general public.
  • Creative Problem Solving: Ability to creatively analyze and resolve difficult administrative problems with sound practices and policies.



  • Strong experience and knowledge of progressively responsible experience in public administration including managing complex business operations, governmental budgeting. Can be demonstrated through education (Bachelor’s degree in Business Administration, Public Administration, Finance, or related field), experience or a combination of both.
  • Extensive supervisory experience of individuals and teams.
  • Working knowledge of the basic principles of budgeting, public administration, and management.  Knowledge of municipal government functions and issues.



  • Advanced degree or certification in Business Administration or Public Administration or extensive demonstrated professional experience.
  • Experience providing leadership and facilitating processes with customer and employee groups to examine options and develop recommendations related to codes and/or business processes.
  • Experience in managing projects.
  • Experience in research, public policy, report writing, and governmental budgeting.



Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard.  Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Works primarily in a clean, comfortable environment.  Works in a setting subject to continuous interruptions and background noises. Frequently uses standard office equipment including personal computers, telephones, calculators and copy/fax machines. Must have and maintain acceptable background information.



Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

The City of Boulder provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

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Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: administration and business management.

Job expires in 52 days.

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