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26 Jan 2021

Full-Time Business & Process Analyst

Colt Technology Services – Posted by Colt Technology Services London, England, United Kingdom

Job Description

Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America’s largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.

Role purpose
The role holder will lead the Business and process Analysis work-streams for the Voice related projects and programs in line with Colt’s Service Excellence strategy, contributing to the colt strategic  program, The role holder advocates and effects change by influencing decision makers and persuading operational people to adopt different working practices. He/she deploys effective business improvement approaches tools and techniques.  He/she aligns Business requirements with business strategy in a delivery role. Responsible for the content and process / system / business design and business interaction/alignment of the overall programme.


Key accountabilities

•     Manage requirements.

•     Analyse stakeholders

•     Model complex business processes- As is and to Be in process repository

•     Underpin the requirements & design with by requesting / performing in depth & ad-hoc

analytical analysis for existing business performance using the data analysis function. Use

these to prioritize requirements and predict outcomes.

•      Build risk control matrix where possible

•     Build Data Models

•     Facilitate Customer experience workshops and develop Customer journeys

•     Understand the rationale for analysis approach and contribute to deciding the agreed


•     Investigate business problems and opportunities using root cause analysis

•     Assess impact of change request

•     Contribute to management of benefits throughout the change lifecycle

•     Facilitates scoping and business priority-setting for business initiatives

•     Promote best practice principles

•     Work within Agile or Waterfall delivery methodology


•     Understand structure, contents and rationale of the business case

•     Understand basic principles of business finance


•     Deliver presentation to operations and tactical management

•     Communicate persuasively (written and verbal)

•     Apply problem solving techniques

•     Facilitate small groups (workshops and meetings)

•     Build relationship with stakeholders

•     Ensure adherence to project or programme scope

•     Demonstrate Leadership potential by challenging/influencing stakeholders

•     Take proactive actions with minimal supervision

•     Coaching peers with less experience or skills



Key performance indicators (financial and non-financial)
  • Identifying, draft and gain sign offs of all  the business requirements
  • Identify the change in the operating model and communicate and present it to the stakeholders proactively.
  • Identifying the corrective actions to avoid reoccurrence of similar faults.
  • Document As- is and to Be processes in process tools.



Relationships and key contacts
  • Interface with service Delivery
  • Interface with  service Assurance
  • Interface with  Product management team
  • Interface with  Novitas core project team
  • Interface with Engineering
  • Interface with IT Architects


Role specific requirements
Skills & Experience
  • Hands on experience on Voice product and services
  • Strong Stakeholder management
  •  A logical approach in understanding technology and the impact on processes in the business and ability to elicitate business requirements and  document To be processes.
  • Good written and verbal communication
  • Experience in the projects as Subject matter experts from the business
  • Experts as Business Analyst/ Process Analyst



Person specification
  • Strong communication and interface skills


  • Engineering Graduate in IT or Electronics
  • Graduate /Diploma in IT or Electronics


In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Flexible benefits scheme
  • Access to a virtual business school for on-going learning
  • Business mentoring

How to Apply

Please send a copy of your CV to Shweta

Please state on the email that you saw the job ad on pinkjobs.

Job Types: Full-Time. Job Tags: analyst, business, Process, Tech, Technology, and telecoms.

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