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19 Apr 2022

Full-Time Business Analyst (Remote)

The Property Ombudsman – Posted by Ella McCall United Kingdom

Job Description

Are you a strong analytical and creative thinker who is confident working independently and using your professional experience to drive positive changes? Are you able to quickly add value through providing informative insights, options and recommendations? If this sounds like you, we would love to hear from you.

About us

The Property Ombudsman provides an impartial and independent service, free to consumers, helping to resolve disputes between consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry.  As a not-for-profit organisation, we have been providing an impartial dispute resolution service since 1990.

Job Summary

This is an exciting opportunity to make a real contribution, drive improvements and support the achievement of our strategic and operational objectives.

You will be responsible for providing the business analyst function across the whole organisation, delivering recommendations and options for on changes that will have a measurable impact of the effectiveness of our service.

Day to day you will define strategies for business improvements, constructively challenging the status quo to design and deliver forward thinking solutions.  You will be required to gather detailed business and technical requirements, validate and justify business needs, produce high-level and detailed business models, prepare business cases including business impacts, support the development and implementation of solutions, whilst continually considering the implications of change on the organisation and all stakeholders.

We are looking for a strong communicator, with well-developed interpersonal skills, who can interact confidently and engagingly with senior management and staff, and is comfortable presenting complex subjects in an accessible way. You will enjoy variety and getting into the detail, but also have the flexibility in your approach to look wider and communicate the bigger picture trends. You will be used to establishing steering groups, with both relevant subject matter experts and stakeholders, and driving good governance.

A proactive self-starter with the ability to work using your own initiative. You will possess good time management and prioritisation skills to enable achievement of critical deadlines. Attention to detail and high-quality standards relating to documentation, good governance and processes and an excellent understanding of risk management are crucial.

 What we are looking for

  • Previous relevant work experience and a degree/professional qualification or substantial experience in a similar role.
  • Experience of using business analysis techniques using an array of modelling methods
  • Demonstrable experience of understanding a business.
  • Experience of using business process mapping and improvement techniques for streamlining business processes, which have been modelled and understood.
  • The ability to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action.
  • Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
  • The ability to work with detail whilst not losing sight of the overall strategic aim and objectives and motivating and leading others towards their achievement
  • Experience of identifying goals and objectives and documenting those via PIDs.
  • A strong customer focused attitude and understanding of the fundamentals of customer service.
  • Critical thinking skills and a robust approach to excellent administration principles.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills, identifying and highlighting risks and developing solutions, recommendations and options.
  • Experienced in making callouts when and where necessary and in proactive risk management, including good governance and documentation, highlighting and escalating in an effective and timely way.
  • Experience in establishing steering groups, with appropriate membership, including SMEs and stakeholders.
  • The ability to present findings in an engaging and compelling way that enables robust decision making.
  • Proficiency in all Microsoft Office and relevant technological applications, including visio, lucid chart or similar.
  • To be positive, flexible, and resilient to achieve success in challenging situations.
  • Excellent planning and organising skills.
  • Strong interpersonal skills.
  • Ability to work under pressure to meet targets.
  • Ability to work on own initiative.
  • A proven ability to work collaboratively and achieve results whilst working remotely.

How to Apply

If you feel you have the experience and skills for our Business Analyst position, please apply now. Please note that the deadline for applications is 2 May 2022, however we may close this early once we receive a suitable number of candidates. All applicants must prove they live in and have the right to work in the UK. Previous applicants need not apply. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.

Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 9 days.

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